AR Tile and Marble

Formerly Abjm Tile, Marble And Demolition/Buonna Tile and Marble
Tile & Stone Contractors
ON L5B 06B
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Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
0/10

Disaster

I originally posted a positive review of ABJM because guytano made efforts to complete the job and even came back to try and correct deficiencies. But I have to change my review since the job was done completely incompetently. Within a few months of setting the floor tiles in our kitchen, powder room and hallway, the grout began to crumble. It’s gotten progressively worse over the last several months. We have paid an actual professional flooring/tiling/grout person to remediate. Going with ABJM was a costly mistake.

I wanted to trust guytano and have given him opportunities to correct the problems but I don’t think he or his crew really know what they are doing in the case of our home. Strongly recommend avoiding ABJM and going with a reputable company. I’m not surprised about the many negative reviews and legal action against this company.

Approximate cost of services:
$7,500.00
2 of 2 people found this review helpful.
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Company Response

Thank you Ada...I'm very touched with your Kind words...and it's very nice when people recognize your hard work and we at ABJM TILE AND MARBLE SINCERELY THANK YOU AND MR MAXWELL....all tbe best and CONGRATS Ada....SINCERELY Gaetano from ABJM TILE AND MARBLE

Previous versions of this review:

Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
10/10

Kitchen floor and backsplash, hallway tile

I highly recommend a ABJM tile. Guy, the owner, provides excellent customer service. Guy ensured that the job was done to our complete satisfaction. He personally returned to our home to make sure every small detail was well done. If you choose Guy and ABJM you will be working with an individual who is very responsive, honest, fair priced and who does excellent work. I found that Guy went above and beyond to try and make our renovation experience a positive one. He kept the work site tidy (especially important to me as I was pregnant during the work and wanted to minimize dust throughout the house). He worked efficiently and was always very professional and courteous. He also provided very good (bonus) design advice. He supervises his crew to ensure that his standards are maintained for all aspects of the job. We were very happy with the overall job!

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
8/10

Kitchen floor and backsplash, hallway tile

ABJM work is good. Throughout the course of our project, Gaetano was always available to answer our questions and address any concerns we had. He is very responsive. The overall floor tiles and backsplash Gaetano did for us look attractive. We have to withhold full review pending finishing work and small corrections to be done by ABJM. These are fairly minor corrections that need to be made. Gaetano generally tries very hard to make the customer happy and he guarantees his work so we are confident that the small fixes will be complete.

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
7/10

Kitchen floor and backsplash, hallway tile

ABJM work is good. The overall floor tiles and backsplash Gaetano did for us look attractive. We have to withhold full review pending finishing work and small corrections to be done by ABJM. These are fairly minor corrections that need to be made. Gaetano generally tries very hard to make the customer happy and he guarantees his work so we are confident that the small fixes will be complete.

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
6/10

Kitchen floor and backsplash, hallway tile

Aspects of ABJM work is very good, other aspects require improvement/repair. The overall floor tiles and backsplash look good. We have to withhold full review pending finishing work and corrections to be done by ABJM. These are fairly minor corrections that need to be made however we have had some delays in getting a crew and/or Gaetano back to our house to date.

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
3/10

Kitchen and Hallway Tile and backsplash -project never completed

Draft Review - Homestars
Project involved laying new tiles in our kitchen, hallway, coat closet and powder room. Also installed new kitchen backsplash. During the project we added replacement of baseboards as an additional job for an additional fee.
The project started out strong but is suffering at the end. Gaetano Scarolla (President of ABJM?) was initially attentive and responsive to our questions and made an effort to make us happy. Some of his sub-trades were quite good, others needed more supervision or were less than satisfactory. Overall the end result is generally good, but there are a number of smaller concerns (which add up to our dissatisfaction) that we will talk about below. Even though I was 8 (now 9) months pregnant, we were prepared to overlook the fact that a relatively straightforward job was extended by over a week (about double the estimate by Gaetano) including replacement of the first tiling crew due to Gaetano’s (and our) concerns about their competence.
Initially, we rated ABJM quite high (in our opinion) on Homestars (full disclosure – Gaetano offers a $50 discount for completing a review). That review was made on the day that the principal work was completed (and we paid ABJM in full) but before Gaetano was to address a small number of straight forward finishing details. To be fair, some of the unfinished, defective or seemingly sloppy elements of the work were corrected by Gaetano along the way. Other items Gaetano has avoided responsibility for because during the project he convinced us to repaint the walls to freshen up the space - meaning that a number of items that he should have fixed have been passed off to our painter as “painting” issues instead of ABJM issues even though ABJM caused them and if we did not paint ABJM would still have been responsible for these items. Here is the small number of, we think straight forward details that currently remain to be completed but which ABJM has completely, and in insulting language, refused to address (he also no longer responds to messages):
1. Baseboards - we paid extra to have the baseboards removed, replaced, painted, installed and finished, but the baseboard nail holes were not finished despite our being told this was part of the work by ABJM’s baseboard contractor; and in several places the untreated and unpainted sides of the baseboards are highly visible.
2. Backsplash - in some places the grout is cracking or there are voids.
3. Backsplash Trim - the decorative trim containing the backsplash does not meet at right angles or does not extend fully to our kitchen cabinets, leaving unsightly and prominent gaps. It was also scratched and dented by apparent ‘guide screws’ inserted by the backsplash tiler.
4. Heating ducts - During demolition it seems that our heating duct was deformed such that the vent cover no longer fits. Gaetano did try unsuccessfully to fix this but failed and then insisted that the problem was that we were not using the vent cover that was previously in use and there must have been a smaller one.
5. Gaetano also offered to pick up our tiles from the supplier on his account to save us $200. Even after allowing for retaining enough tiles for future needs we have a big surplus and Gaetano refuses to cooperate in securing a refund which the supplier agreed to provide. All we needed from ABJM was a copy of the invoice. No luck.
These items are pretty simple, either as: part of the original work; fulfilling ABJM’s alleged “8 year guarantee”; or in some cases courtesies offered by a professional. Instead, Gaetano has stated that he is "done" with the project even though these are clearly matters that need to be addressed and that fall within the scope of the project or his guarantee. We are continuing to pursue ABJM to finish the project and/or honour its guarantee.
Overall we are concerned that Gaetano's professionalism declined over the course of the project. We consider all elements, big and small, to be part of the job and they all should be completed to a reasonable standard. We want to caution Homestars users on the deficiencies in ABJM's work. If you are willing to deal with ABJM, you need to be prepared and you should hold back final payment until you are 100% satisfied. Do not rely on any guarantee or warranty offered as ABJM may renege on it.
Also note this this company is NOT accreditated by the Better Business Bur

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
7/10

Kitchen and hallway tile and backsplash

We needed new tiles put down in our kitchen, hallway and powder room. Gaetano was very responsive and called us to arrange an estimate right away. After we agreed to go with ABJM Gaetano was attentive and responsive to our many questions. He always responded to emails, calls and texts in a timely way. He answers all questions and really makes efforts to make the customer happy. The end product was generally good. There are outstanding finishing details that we believe need to be completed by ABJM. Once these are rectified (examples: rough grout work in places, gaps in other places along baseboards, rough edges on shooter sticks) I would recommend ABJM without reservation. Gaetano has personally ensured the final details will be taken care of and he generally has been a man of his word.

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
8/10

Kitchen and hallway tile and backsplash

We needed new tiles put down in our kitchen, hallway and powder room. Gaetano was very responsive and called us to arrange an estimate right away. After we agreed to go with ABJM Gaetano was extremely attentive and very responsive to our many questions. He always responded to emails, calls and texts in a timely way. He answers all questions and really makes efforts to make the customer happy. He goes above and beyond. The final product was very well done. Guytano personally ensured the final details were taken care off. The tiling and backsplash look excellent and Guytano also provided helpful suggestions throughout the process.

Approximate cost of services:
$7,500.00
Ada in Toronto
Ada in Toronto
5 reviews Toronto, ON
10/10

Kitchen and hallway tile and backsplash

We needed new tiles put down in our kitchen, hallway and powder room. Gaetano was very responsive and called us to arrange an estimate right away. After we agreed to go with ABJM Gaetano was extremely attentive and very responsive to our many questions. He always responded to emails, calls and texts in a timely way. He answers all questions and really makes efforts to make the customer happy. He goes above and beyond. The final product was very well done. Guytano personally ensured the final details were taken care off. The tiling and backsplash look excellent and Guytano also provided helpful suggestions throughout the process.

Approximate cost of services:
$7,500.00