Pure Filters

Very frustrating experience with poor customer service.
They claim to have a no hassle refund policy however I have been chasing them for a month for my refund - still no luck and responses back are slow.
I cancelled my order and requested a refund before my product even shipped out. They claimed to have processed my refund - however it never went through and then they shipped the product anyways. Now it's like pulling teeth to get them to honor the refund that should have been processed a month ago. What a bad experience... never again!