Venusroofing

Roofing
亚积士 ON L1T
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HomeStars  >  Roofing in Ajax  >  Venusroofing  >  Poor customer service
choar in Markham
choar in Markham
2 reviews Markham, ON
1/10

Poor customer service

Avoid this company. They gave me a quote for the roof and on the day they arrived to replace the shingles they wanted another $1000. They said they made a mistake on the quote. I didn’t want to start all over again to bring in someone else so agreed tp pay an additional $700. The shingles were installed ok but in the process they cracked my skylight. They tried to cover it up with caulking but the roof started to leak when we had heavy rain. My biggest complaint is that they never admitted to cracking the skylight and consequently we had water damage in the home. After several attempt to contact them they finally turned up and wanted another $1000 to replace the skylight. I agreed to pay for a new skylight (Home depot $160) if they would install it. After numerous attempts over several days to try and get them to come back and install the skylight I gave up and had to replace it myself. Very, very poor customer service. Buyer beware!

Approximate cost of services:
$4,000.00
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