Save yourself the hassle - DO NOT AND ONCE AGAIN DO NOT USE THIS COMPANY. Wanted to get an oversized Chinese wool rug cleaned and Mohamad when contacted came within few hours to give a quote . He would do all the sweet talk to get the business and will promise you Stars and moon.
After his recommendation to not to take large wool rug to the plant , agreed to have it steam cleaned at home. He came to do the cleaning on July 18, 2023. Also gave him the added business to do the stairs etc.
After the heavy rug dried out, it looks even dirtier than before. When contacted Mohamad on July 21st , he asked to send the pictures and from thereon there was complete silence.
Sent him text message on July 31st and still no response. As expected, he started ignoring calls until called his contact person to complain of his poor service. That is when he called and his tone changed. He started making all kinds of excuses that he would contact his repair guy and would get back.
As expected, no further communication and no after sale service ZERO.
The Rug looks so much worse after cleaning. Called 3 more companies to show the same each and everyone of them said that it looks so dirty and especially rug of this size should have never been cleaned at home. Am now giving business to another company who will take to the plant to fix all the flaws and poor quality of work done by Dirt Draggers.
- Approximate cost of services:
- $605.00
- Company Response
Mohamad was working in same block due to which he was able to come quickly and give you quote
We are glad you like the result of stair Clenaing
When mohamad come he gave you both the option to clean the rug at the plant and in home
He told you that washing rug in plant to better but you chose to go with cheaper option to wash in home which is fine. But when mohamad show you that's certain stain will not go of glue or paint in either situation washing in house or washing in plant. It need to reweave.
You agree that it's fine it will hide under coffee table and you agree that it's fine if the stain don't go.
It need special skill and we can't do in the same price.
Mohamad still schedule to come back after 1 month and see what is the option to resolve the issiue. After 1 month of services done.
But you don't want to spend money on the used rug you bought form some one and it's chines wool rug
Not worth to spend money on repair
You started blaming mohamad that the rug look more worst, where he inform all out come of the stain
But still if you want us to resolve the issiue we can reweave the rug where there paint or glue stain and it can resolve the issiue.