Sharpline Hvac

We have a recently installed (2yo) heat pump with three indoor heads in the back of our house, up on our 3rd floor deck. Raccoons chewed up the insulation on long sections of the lines that connect the indoor heads to the outdoor unit.

Sidhu from Sharpline HVAC reached out after I submitted an open request here on HomeStars, indicating his company has experience with this type of repair (they cover the damage with additional insulation and wrap it with a metallic mesh to prevent future damage).

The original installers of the heat pump had no clue what to do (after being 20 years in the business!), and another company that reached out only offered a partial repair, so we were very happy that Sidhu agreed to do the work after several conversations, and after initially declining due to the complexity of the job.

Massive credit to his installer Jaspal who troubleshooted the issue and came up with the approach to doing the fix. Once Sidhu agreed to do the work he booked him to come the next day (Saturday) and over the course of the morning Jaspal did exactly as promised, he covered the damage with additional insulation and installed a strong metallic mesh on the damaged section, and even on long stretches of undamaged insulation so as to prevent future damage. The job took several hours of very diligent work up on a ladder.

I want to reiterate my sincere thanks to Sidhu and Jaspal for solving a difficult problem that we were very worried about, and that seemed like it would be difficult to find a company that could solve it.