Summers And Smith Cooling & Heating Ltd

called office/prompt service return/service man called back...set up a time / here 10minutes ahead of time / cleaned flame sensor ...took another reading....ok...suggested replacing vent motor bearing...give us a estimate on Monday/ explained everything while he worked very polite/ all is good very satisfied/ thank you....

I always call Summers and Smith for service on my furnace, air conditioner, hot water heater AND humidifier replacement. They are the BEST company, wonderful managers, great staff and amazing workmen. They are quick, careful, clean up everything and answer ALL my questions.
I know I can trust them for anything!

Furnace broke down on Sunday response was prompt and effective. Needed parts had to wait for Monday but had a temporary solution for overnight.

Very satisfied with response and the repair

Summers and Smith installed our equipment over 5 years ago have been performing the annual inspections. Service has been great, and staff have always been friendly and professional. Recently there was an issue with the Wi-Fi thermostat which they quickly resolved.

Our furnace "packed in" suddenly and we needed a replacement. After an assessment by Kevin D, we spoke to Kevin in Sales and he made recommendations regarding the purchase of a new furnace. Because we had no heat and it was October, he was able to move up our installation date. The furnace was installed by Brad and Luke who were very helpful and explained the operation of the new unit and answered all our questions. From start to finish, the whole Summers and Smith team were professional, courteous and knowledgeable and completed the job in a timely manner.

I will not recommend them for anything and tell all that they aren't to be considered for any work. The tech, Max, is the worst installer I have ever seen. He broke the gas fitting BEFORE turning off the gas which caused leak so I had to open up window to air out basement! Huge error and I will be calling gas license office to complain. He is not good at soldering water pipes, brutal measuring and not even close to straight, and will be corrected! Installed too close to furnace which blocked access. Came back to make adjustment and pumped water all over floor in basement when hose fell from laundry tub and I found it and quickly put in floor drain where it should have been, lucky was unfinished or huge insurance claim against them and possibly lawsuit too. A good reputation, why I was using them, has been turned into the worst experience and top of the negative list and not to be used ever again! My new furnace will be installed by different company.

The technician was very polite, friendly and knowledgeable. He did an awesome job. We have just moved into this house and I was afraid to use the fireplace, you could not see thru the glass and it looked burned. He inspected everything and advised why it was so dirty. He cleaned everything up and looks like new.

I have had this yearly maintenance from Summers and Smith since 2013, the year of the horrendous ice storm.
I am always more than pleased with their professionalism, their knowledge, willingness to answer questions an help.
Their work is impeccable. I highly. recommend this company.

Professional, friendly and honest. Also concerned about COVID safety protocol. I requested to have a double vaxed technician be sent and at my door, he showed me his double vax certificate on his phone. I’m relieved and my fireplace is spotless again. See my before and after photos.

I called for a service call on my pool heater and had a service technician come out in 2 days. Really one day as I called late in the day. He was prompt, courteous and observed all Covid-19 protocols. In 1/2 hour or so he had diagnosed the issue, attempted a quick repair with the proviso that it was just temporary and may not last the day. He had my invoice in my inbox within 15v minutes.