I will not recommend them for anything and tell all that they aren't to be considered for any work. The tech, Max, is the worst installer I have ever seen. He broke the gas fitting BEFORE turning off the gas which caused leak so I had to open up window to air out basement! Huge error and I will be calling gas license office to complain. He is not good at soldering water pipes, brutal measuring and not even close to straight, and will be corrected! Installed too close to furnace which blocked access. Came back to make adjustment and pumped water all over floor in basement when hose fell from laundry tub and I found it and quickly put in floor drain where it should have been, lucky was unfinished or huge insurance claim against them and possibly lawsuit too. A good reputation, why I was using them, has been turned into the worst experience and top of the negative list and not to be used ever again! My new furnace will be installed by different company.
- Approximate cost of services:
- $1,695.00
- Company Response
I feel as though this review is an unfortunate circumstance. Summers and Smith has prided themselves for the last 40+ years on the exceptional service and maintenance offered. I assure you that Max is a tremendously skilled technician with many years of highly regarded experience.
It is my understanding that water heaters are manufactured with different measurements, hence changing the proximity to the furnace.
I would also like to clear up the fact that there was never a gas leak and we had a technician go out after hours to confirm this.
We will continue offering exceptional service everyday and understand there will be homeowners with a different opinion.
Cheers!
The S&S Team