Overall - Great experience! I am a happy customer with a piece of mind knowing that the job is done right!
I renovated my basement unit in Mississauga through Mr. Basement (Kevin). Its certainly a big investment, but Kevin has taken care of me through every step of the way - from visiting/viewing results from past projects, to providing value-packed design opinions to optimize the functionality without compromising safety; from permit application to keeping progress on the work and inspection to minimize lost time.
Kevin is very easy to work with as he always strives for open and timely communications. He genuinely cares for his clients needs, take pride of his work and willing to walk the extra mile for better results (whether is for better spacing, functionality, reliability, etc.).
* Quality - expert advice and workmanship, good understanding of the process and provide agile solutions to suit the circumstances;
* Timeliness - on-time delivery, timely updates and escalation of potential issues;
* Cost - pricing is fair, the payment schedule is clear.
I hired a contractor, and at the end, I got a nicely done basement and made a friend who I know I can trust.