Backyard Retreat - Hot Tubs, Swim Spas & Pools

Bjorn was nothing short of exceptional from start to finish. He made our swim spa purchase enjoyable and seamless. Bjorn always promptly returned phone calls and emails and was professional and helpful, making our experience stress-free and pleasant. We are thrilled with our backyard oasis where we will create long lasting family memories year round, for years to come.

I am thrilled with our hot tub. As first time owners we went into Backyard Retreat seeking information and needing to learn in order to make the best decision for us. Bjorn was kind, patient, and highly informative sharing all the information we needed to make our decision. It took several visits and lots of questions and each time Bjorn walked us through options and information. He understands that purchasing a hot tub/spa is a big investment and treats it such. In the end, we chose the best tub for us and from decision to delivery we were guided and supported through the process. One of the best things of purchasing at Backyard Retreat is we know there is someone there to answer our questions along the way and to ensure we remain satisfied with our purchase.

I am so happy with my swim spa! It was great dealing with Logan. He was friendly and patient with us. We didn’t know anything about swim spas.
We love the spa it’s versatile and it was easy install

My family and I started looking for a swim spa in 2019. After doing my research we ended up purchasing from Backyard Retreat. I found the salesperson Will to be amazing. He took the time and effort to explain what and how a swim spa worked. Will moved onto a different department but Bjorn stepped in and continued providing amazing customer service. Bjorn is always willing and able to help with any questions or concerns we may have. Backyard Retreat made the installation very easy and provided us with a contact referral for the electrician , Deck Builder and the cement pad installation. Since my installation in 2020 I have referred both my Brother in law and a co worker to Bjorn who have also purchased swim spa’s. I continue to have no issues in referring my friends and relatives to Bjorn because I’m confident he will look after them. I highly recommend anyone interested in purchasing a swim spa to speak with Bjorn!

I just purchased a hot tub from this company. After payment and delivery, I received no assistance whatsoever. The sales guy made an appointment to come over and give me a tutorial on how to work the features and use the chemicals. He never showed up!
I definitely won’t be calling them when I get an inground pool next year!

Bjorn was amazing to deal with!!! Lots of knowledge and information given and no pressure or sales tactics to complete the deal.
We are so happy with the process of purchasing our swim spa including delivery, setup, care and service that has been provided by Backyard Retreat.
Going there this weekend to purchase my new firepit and furniture.
Great experience and a definite recommendation to anyone all-day and everyday for purchasing and servicing of your backyard needs!
Thanks guys!!!

working with Bjorn has been stellar and I am very glad that I chose Backyard Retreat even though I have some other companies to choose from closer to me in Etobicoke. Being able to test-run the swimspa before committing to it was super beneficial in helping me to choose the size and model and having Bjorn answer all my questions was just so beneficial for the model choosing process.

Moreover, Bjorn had said that for delivery and installation, I must use his recommended crane guy but I can choose my own concrete guy and electrician. I appreciated that Bjorn was upfront about that but having had Oscar do the concrete and Bob do all the electrical work, I would totally recommend them to any future client. Their quoted prices were actually cheaper than a few other quotes that I had gotten, but more importantly, now that I’ve seen how they did their work (especially Bob and his endless wealth of knowledge on all things hot tubs and swimspas), I would recommend them as part of the “must use” list too.

And of course, the crane company and the installation crew were fabulous too as they installed it in minutes and they gave me a nice visual intro on how to do the maintenance things that are for owners to do and what not to do as it’s better suited for the service team to do.

I will gladly return to Backyard Retreat for any future purchases of chemicals and filters as the experience from start to finish was very smooth for me.

Right from our initial meeting with Bjorn from Backyard Retreat in Oakville, our experience was a very positive one.
Bjorn is knowledgeable, and eager to educate resulting in the right product for your needs.
We purchased a 17 1/2 foot Hydropool swimspa from Bjorn, with delivery and installation professionally handled with timelines met, amid the COVID-19 inventory crisis.
Bjorn was always readily accessible to answer any queries we had.
We are very fortunate to have dealt with Bjorn, and would recommend him and his services without hesitation.
Although seeing the crane lift the spa over our house for installation in our backyard was a little nerve racking, it went seamlessly!
The grandkids have loved it, as have we. We look forward to enjoying it for many seasons ahead!
Thank you Bjorn, you were truly a pleasure to work with.

We purchased our hot tub 3 years ago from Backyard Retreat. Since that time I’ve recommended them to several people. The year after we purchased our tub my good friend purchased one as well from BYR upon our recommendation. Despite the distance from home, we keep returning for all of our hot tub needs. Love the service, sales and knowledgeable customer service.