rugs.ca

I read the reviews here after we ordered so I was quite nervous, however we're very satisfied with the rugs we received.

Good:
-Shipping very fast
-Rugs were as picture and described. The website gives a lot of good detail such as knots per inch, thickness etc, so we had a good idea of what to expect. We ordered a Shahsavand runner, and a Khal Mohammadi area rug.

Khal Mohammadi are handmade by the Turkomans in the north of Afghanistan, and in some cases they can also be hand knotted in Pakistan. I'd done a bit of looking into them and new what to expect. It's a very nice rug, a bit on the thinner side (which we knew, as it was clearly described). Very happy with it.

Even better is the Shahsavand runner; described as semi-vintage (50 years old) this is really quite stunning. It's a little thicker and has more knots per square inch (better quality).

We knew that if we weren't happy we'd need to pay to return (it's clearly noted under their FAQ page, it doesn't say how much but I knew it would be quite a bit due to the weight and size.

The only "complaint" I have is there is a bit of a musty odor to them (which my cat actually thinks is great), but that's very minor and will likely go away quickly.

I can't speak to their customer service (which sounds like maybe it's one of their weak areas), because we never needed to contact them.

If I were to recommend rugs.ca, I'd likley do so, but with the warning that others have not been happy.

We are though, it was pretty pain free from start to finish.

I can't speak to their