I love the colour but have noticed that there is a dark mark/shadow line and rectangle 'shadow' ingrained into the carpet, (it looks like a sign post) right in the centre running from one end to the other.... It is permanently there and seen from this angle when looking at the carpet it's very noticeable.
I emailed and sent pics and never got a reply (they asked me to be patient due to covid) after waiting 9 days I called and got told the pic wasn't good enough so to send again in response to the email they sent me.
I took new, fresh pictures and emailed-replying to the email I got sent by the lady helping me but it's DAYS later again and have had NO response apart from an email on how to get creases out of the rug which Nothing to do with my issue.
I would like to say it's been a good experience but communication is shocking. I just want a replacement without the mark/shadowing and it's very difficult, even to get through on the phone it's a long wait. And also there is an 'error'when trying to give them a review on the website....
- Approximate cost of services:
- $150.00