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rugs.ca

Carpet & Rug Retailers
Toronto ON M5X 1C9
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HomeStars  >  Carpet & Rug Retailers in Toronto  >  rugs.ca  >  No exchange and return shipping is expensive
X in Toronto
X in Toronto
1 review Markham, ON
2/10

No exchange and return shipping is expensive

I purchased a square 10x10 shag rug and needed to exchange it for a smaller one of 7.9x7.9.

Customer service stated they did not do exchanges and the cost to return using their shipping was $220, ridiculous.
I asked if I could send it back using my own business account with UPS, the answer was no, you must use their service.

I don't think that word means what they think it does.

I ended up keeping the rug for another room and will not use or recommend this company at all.

Approximate cost of services:
$600.00
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