No exchange and return shipping is expensive
Markham
I purchased a square 10x10 shag rug and needed to exchange it for a smaller one of 7.9x7.9.
Customer service stated they did not do exchanges and the cost to return using their shipping was $220, ridiculous.
I asked if I could send it back using my own business account with UPS, the answer was no, you must use their service.
I don't think that word means what they think it does.
I ended up keeping the rug for another room and will not use or recommend this company at all.
- Approximate cost of services:
- $600.00
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