My father woke up to no heat one Saturday morning. We had a few names that friends had recommended but while checking out the companies' ratings on HomeStars, we found Twintech with great ratings too. The other companies either didn't get back to us or didn't have time to come at such short notice. TwinTech made the time in their schedule for what they judged to be an emergency: no heat in the home of an elderly person. At no extra fee for a short notice, weekend visit. They recommended an upgraded furnace unit and explained that we would qualify for a rebate that would bring the price down to that of a lower model. They set us up with the rep from the MNR that covers the rebate so that we didn't have to deal with the paperwork & phone calls ourselves. Installation was quick, efficient, & smooth. We were so pleased with their service we ordered a new water heater too. Both are working great (efficient & quiet!) & my father is safe & comfortable. We can't say enough about how pleased we are with their service. We have already recommended them to others.
- Approximate cost of services:
- $5,000.00
- Company Response
Thank you for kind review. We are very lucky to have you as a new customer. At TWINTECH we offer 24 hour service and No Heat" calls are a priority. Our on duty technician will call you back right away to book your service call. No one especially seniors and the elderly should be without a warm home. When our service technician arrives the first thing he does is to try to repair and get your existing equipment up and running. If that fails then we will work with you to choose the right furnace option for you, based on your individual needs and requirements. We will also make sure that you are made aware of every Government Rebate Program available and every rebate dollar that you are entitled to. Wishing You and Your Family "A Very Merry Christmas and Happy New Year" The TWINTECH Team - Greg, Grant, Peter and Dave