Renewal By Andersen Of Greater Toronto

Just had our 2 large garage windows replaced this month (july 2023)
We are very pleased with the whole experience from Anderson.It was stress free from beginning to end.
I am especially impressed with the fact that i did not have to "micro-mange this project at all.From the time Amanda designed the windows we wanted to the final followup/satisfaction meeting with Conn Smith this project ran like clockwork.Great job done by the installation Techs
Joe and Eakam. A Very professional team with lots of experience.Also the job site cleanup was outstanding, all left over materials and packaging was removed and taken away. You could not tell they were ever here.
Thanks again guys..................Rob

Replaced all windows and exterior doors in the house. Installation team was friendly, fast, & professional. Didn't miss a single detail and cleaned up every day. Many thanks to Ivan, Nikolay, Oleg, Vlad, Tom, & Andrew, for your efforts and fantastic work. I highly recommend this company.

Awesome team led by Adam and his colleagues. Mark the PM was maintained contact with us throughout the install and Sales Rep Neil made the whole shopping experience comforting. The Andersen product is second to none. I look forward to using them again for phase 2 of our remodel. I have no reservations recommending Andersen.

This is the second time that I have used Andersen. In 2019 they replaced 20 windows in my home and things went smoothly and the work was done well and completed within 2 months of entering into the contract.
This time, in October 2021, I entered into a contract with them to replace my front and side doors as well as 2 large picture windows. As of today, June 8, 2023, 20 months later, they have still not completed this job. It has been a comedy of errors. The chronology is as follows:

October 2021 - entered into contract

January 2022 - received email confirmation of arrival date of windows and doors and was given an installation date over 2 days in March

February 2022 - received several emails which were either unsigned or claimed to have attachments which were not there.

March 2022 - Installers did the 2 day job in one day. They weren't able to complete the job and leave my home until approximately 10pm. This was in fact at 2 day job. Unfortunately they scratched the side door panel and the handle. They also did not reconnect my outdoor intercom which they had to remove to install the front doors. Other items which required service included
- not being able to get keys into the locks without forcing them,
- not being able to lock the side door without putting pressure on the door from the inside since it was out of alignment
March 16/17 - A list of deficiencies was submitted by the project manager

April 2022 - a new side door was ordered with expected delivery date of Aug. 1! The replacement for my damage door was put in the back of production line rather than being given priority.

May 2022 - After an exchange in emails a service technician was sent out to repair my intercom and fix my key locks.
The picture windows developed a popping sound which I recorded. The Andersen representative confirmed that other people had experienced this and that the engineering department was looking into the problem.

August 3 2022 - Installer came to install the newly delivered door slab. Unfortunately they had ordered the wrong colour. In addition there was no replacement for the scratched door handle delivered.
Email confirmation received that second replacement door would be received Dec. 5, 2022 and that a director would be in touch with me to discuss the delays and mistakes. I never heard from a director either by phone or email.

January 17, 2023 - a second replacement door (3rd altogether) was installed. Within a few days it became clear that cold air was coming in through the contact between the door and the door frame.

Feb. 21, 2023 - a technician came to examine the door and informed me that the door was warped and that it would have to be replaced again.
Feb. 28, 2023 - Email confirmation received that the door would be delivered on April 24 and installed on April 26.

April 25, 2023 - Email received informing me that the door would be delayed again and gave an estimated arrival date of May 8, 2023 - a full 14 months after the original installation. I sent an email expressing my dissatisfaction with the entire experience.

As of the date of this review on June 8, 2023 I have heard nothing from the company and have not received the replacement door which was expected on May 8.

We had a fantastic team from Renewal, including an amazing project manager, and on-site installation team. They were FANTASTIC start-to-finish, and completed the entire project in 1 day.

Extremely professional and kind crew, who cleaned everything up thoroughly, took us around to do a comprehensive inspection and overview of how every window and door works, and hauled all of our old windows and materials away. We had an entirely new exterior (and interior for that matter) which we love to this day!

10/10 recommend, and hope that you get as fantastic a crew as we had.

After 16 years decided it made sense to "renew" our old windows.
The whole process went quite smoothly from initial consultation including choice of styles, colours and type of window.
All windows were installed in one day, done professionally and in a neat orderly manner.
Have had them about a month and a half now and the basic performance of open/close is fine. Obviously the reaction to summer and later winter temperatures is yet to come, but I expect no real problem.

Very happy with the service and product. Viki in sales, Layne project manager and the wonderful installers Edgar, Jesus, Juan and Ruben are all terrific. Excellent work. They made a complex project easy.

We are so happy with the work that was done and our Beautiful New Windows.
The Crew Harold Mario and Michael were
Super Awsome Great Guys. We would refer
Them to Anyone. We would also like to
Thank Elan Sales and Tom Project Manager
For making it all happen. We Are So Happy.
Excellent Customer Service All Around.

Thanks Again
Connie and John

We are very pleased with our six new windows from Renewal by Andersen. Blayne, the sales rep, did a great job of fielding our many questions and explaining the technology and manufacturing that goes into the windows, and came up with a creative solution of having a larger sill added to the inside of our front window in lieu of a bay window. He also got us some discounts that made going with this company affordable. Nelson did the measurements and paid us a visit after the installation was complete to make sure that we were happy with the final product. The installersMatt, Corey, and Robwere professional, friendly, tidy, and worked with a great attitude, even despite the less than ideal late November weather conditions. Our house felt warmer and quieter from day one, and we look forward to many years of clear views.

From my virtual consultation with Jason to my visit from Lane to the installation by Joe and Eakam I received excellent customer service and care. This is my second window installation with this company and they did not disapppoint. Joe and Eakam were a great team who worked non stop and were incredibly neat and tidy. They left their working area spotless and were professional the entire time. They each knew exactly what their job was and worked in tandem to complete.