Renewal By Andersen Of Greater Toronto

We had Renewal by Anderson install 2 new casement windows into our upstairs master bedroom. The installers were extremenly professional and couteous, did a fantastic job, and we are very happy with our windows.
Awesome job!

We had three windows and a door replaced. The new windows and door are much more energy efficient. The whole process was done very professionally and promptly. We are are extremely happy with the service porovided by Renewal by Andersen.

Tom, Juan and Jesus were very friendly and helpful when they installed the windows for my parents house. Juan & Jesus were very helpful and patient with my elderly parents and also played amazing music while they were working! When we plan to get the rest of the windows done we are actually looking forward to getting them back as are installers and sales person. Thank you again guys! You did amazing!!

We had a new front door installed yesterday by Renewal by Anderson. The project managers Layne and Ricky supported me through the process, always smiling and answering my hundreds of questions with ease. The two installers, Edgar and Fernando, were highly skilled. The door looks fabulous and Ive already received a few compliments. I would definitely recommend them to friends and neighbours.

I am pleased to write a positive review regarding Renew by Andersen.

Jose was in my house representing Renewal By Andersen fixing my windows. He was pleasant and knowledgeable and resolved the issue in a timely manner.

Julie in Customer service is five-star. Julie coordinated all aspects of the service call and kept me informed. Refreshing to experience excellent customer service.

BM
Oakville

Door handle, lock and trim needed servicing. Jose successfully completed the installation & repairs. Was punctual, easy & friendly to talk to, and accommodating from beginning to end. Excellent customer service all around. Thank you Jose.

I had some follow up to work done on my windows/door. The service Technician Jose Was on time, very knowledgeable and friendly. He answered all my questions and he went above and beyond to make sure I was happy. He made sure everything was working and in order before he left the appointment. Thanks Jose Continue the good work you are doing on behalf of Andersen.
LaMar

We needed to replace 2 double hung windows. Sales person who visited gave us a very informative presentation on the options including frames of a composite wood which has a very long guaranteed life span and glass fabricated to filter sun rays. We were able to select various features for the aesthetics wanted. Installation schedule was advised well ahead of time and was done exactly as anticipated. We are very very satisfied.

From the first telephone call to the final installation the process was very smooth and everything was explained clearly. There were no surprises and the products are exceptional. The final look is beautiful and well made.

High Pressure - TimeShare style sales!! I trusted the sales rep who insisted that if I didn't sign the contract that very day, I couldn't get the 'deal', the huge 'discounts' ... After the fact I found out I could have cancelled within the first 10 days, but the sales representative failed to advise us of our right to cancel. The cost was more than we could handle... We should have said NO, but after a few hours of the 'sales' we felt coerced into signing the long several paged agreement. The entire process was like a Timeshare sales meeting. We should have had the time to STOP, sit down and read READ everything including the Limited Warranties... Before booking the appointment we asked and they promised no HIGH PRESSURE SALES...however, we were pressured to sign on the line right then and now. We had other companies lined up as we always get 3 quotes...after signing, thought we were 'stuck' with this very expensive deal. Had we known we could have CANCELLED within 10 days with no penalties- Over $44,400 for 4 sliding doors and one small window, in retrospect, with clear mind, this is quite EXCESSIVE especially for our family now. Had they given us time to think this over, we would have either decided it was worth it OR to go in another direction. We're Seniors, with low income and this is a very BIG DEAL for us...
INSTALLATION PROBLEMS!! We have had numerous concerns due to either poor installation techniques or what the reps tell us are FACTORY standards with finishes not up to the price tag of $44,400...(scratches, staple marks, staples left in the wood, dents in the aluminum, terrible caulking jobs, blobs and finger prints...in the caulking)... We're unhappy with this experience. It is nothing like the commercial with ctv host. Pressure Sales, Poor Installation techniques including leaving rubbish on my stove-top during the installation, chips in surfaces; doors that didn't run properly on the tracks; glass not really cleaned properly; screws drilled in too tight causing aluminum to buckle... While they are now scrambling to fix all of this...this has taken up days of my precious time, also causing me worry and upset. Advice: Read the Limited Warranty top to bottom and read every page of the contract...BEFORE YOU SIGN!!! We 'trusted' and are sorry about that. Make sure DO NOT SIGN the contracts the day they visit you - IF YOU FEEL 'PRESSURED' INTO SIGNING BY PROMISES OF A ONE DAY DEAL (as you've had enough and want the sales person to leave!) - THEN KNOW YOU HAVE 10 DAYS TO CANCEL...AND GO AHEAD AND CANCEL... During that time find a more low pressure, reasonable company who cares about YOU more than its bottom line... Plus one 'department' blames the other department - emails are forgotten and communication is less than ideal. I would love to share my thoughts with the President or someone in charge - but I can't find contact information. We feel upset we were not properly informed, provided full disclosure and given time - and that a sale, even to Seniors on limited income, was more important than giving us all the facts ie. CANCELLATION policy. After the fact, when I asked salesperson why he didn't inform us - he responded "Well that is Ontario Law" as if I am a lawyer... omg! BUYER BEWARE!! He was clear to advise us of everything else regarding payment details however...that were important to his desired outcome. We deserve compensation for these bad business practices and the waste of our time... I believe it also the LAW that high or hard pressure sales are illegal business practices. We trusted the salesperson, who seemed like a nice, honest guy... I wonder if the ctv host knows what really happens during 'sales' meetings. Would she still want her name connected with this company? We Wonder if we will ever hear from the people in charge....and get remedy for this experience. Please. We made a BIG MISTAKE.