Very expensive with poor service. They sell you on no worries guaranty because you are dealing with one company that manufactures, ships, warehouses and installs the product.
It's been a disappointment from the get go. Before they installed, there was a new energy rebate announce by the government. We asked if their product was approved by the government as energy efficient. Their answer was that it was rated energy efficient in some states in the US but they couldn't answer about Canada. We had to find out this information ourselves, despite the fact that this is their line of business.
Windows installation went well. Patio doors have been a nightmare with delays. After first delay they removed our old doors and started to install new ones, only to realize they were damaged. They installed them temporarily (no choice at this point), and said they would order new ones. It has been delayed for approx 4 months with no end in sight. It's one excuse after the other. The sales team points their fingers at the installation team. The installation team points their finger at the corporate office. In the interim, we are stuck with a temporary door that we've paid full price with no firm date from the company. Don't mind paying top dollar for a good product and great service, but this isn't what you'll get from this company!
- Approximate cost of services:
- $100,000.00