Renewal By Andersen Of Greater Toronto

From the first meeting with George, Renewal By Andersen has been a first class organization that has stood by their products and service guarantee.

We replaced windows in 11 openings, added a storm door onto the back door and added dark bronze aluminum framing around our front door to match the exterior colour of our new windows.

The installation took place over three visits, with the majority of the heavy lifting -- the actual window replacements -- taking place during the first. In all components of the installations the installation crews were exceptional in their craft, and super friendly.

Each window was installed with excellence, and we ended up with nice, deep window sills and much thicker trim that was installed to perfection. The trim was even custom cut vertically in a tight spot so that a sliding closet door could still close without obstruction. We had some initial minor difficulty with our storm door and it was fully addressed -we love it now, and it gave us a true sense of how the company deals with issues that pop up.

Every time a question or concern came up, it was fully addressed, explained and/or rectified, with no push-back whatsoever.

They are not the cheapest company out there but this is one case where I believe you get what you pay for, and they are not aggressively trying to sell you things you don't need - I was talked out of many "like to have's" during our consultations - things that would have been more profitable for the company to do. They even cleared up misconceptions I had about more energy efficient windows, making it very clear what their products do and do not do (I was assuming superior sound insulation, for example).

Even now, both George and Jeff are very attentive whenever I have questions about the product, and George checked in frequently post installation to make sure things were still a-ok.

This review is being composed close to eight months after the installation so this is not a honeymoon period - it's a time-tested review after reserving judgment until I could see the windows perform in all seasons.