Call out charge & no work done
We contacted this company for our stove, that was indicating an error message (FO) and at times the oven would shut off while in use. We completed the online form as to our info and what the problem was. We indicated the type of stove, serial number, make, etc. Also the info on the order form (below)
What's it doing?
Has an error code FO and does not reset. Not sure what the issue is.
A call-out appointment was set. The Technician came out and within minutes he indicated what the problem was and it couldn't be repaired. Also that he knew right away what the problem was when he saw it. I inquired why then did someone need to come out when the problem could've been diagnosed by the call out work order and info provided ?
The Tech admitted they were not told of the issue (or seen the order form filled out) or he would've known ????
I don't understand why that would not have happened and could've told us then ?
This way of doing business is totally wrong and we have no recourse here to pay for a call out and no work done. I wouldn't use a company that does business like this.
- Approximate cost of services:
- $145.00
- Company Response
Our call takers don't know appliances, they take the call. Our techs go to the calls to see what is wrong. Why do you think we'd pay techs hourly to go through calls while they are out on the road?
You have no idea what your talking about and trying to diagnose over the phone is far more time consuming because now your asking the customer to do the job of the tech. This is completely ridiculous and we're thankful you won't call again.