Gabriel either is not familiar with building codes or chooses to ignore them. He initially set a new toilet about 10 inches from a wall. When I asked him about it he said yes, it could be out a little. When I asked what the code calls for he said 13 inches. After the installation I thought it still seemed a little tight so I checked online for the requirements and it turns out minimum is 15 inches. I am now forced to move and reframe a very shallow wall in order to meet this minimum. The installation also required the concrete slab be replaced in the areas he dug for the new drains. In some areas he poured no more that 1/4 inch of concrete and other areas virtually none. When I complained to him about this his response was that we only put a thin coat back when replacing the slab. I had to rip up what he had done and re-cement the entire area. The Ontario building code requires 3 inches for a concrete slab. Needless to say I was extremely disappointed with Gabriel's knowledge and the quality of work.
- Approximate cost of services:
- $1,400.00
- Company Response
Dear Michael:
I am sorry that you were disappointed in our service. When you contacted me to voice the discrepancy, I offered to come out, free of charge, to fix anything to your satisfaction, but, I did not hear anything further.We have not experienced such an unhappy customer in all our services, and we are sorry that you were so unsatisfied. Our goal is to make all our customers happy, and we are sorry we weren't able to meet that goal with you.