The Crack Doctor

Waterproofing
Ottawa ON K2H 5J7
Write a Review
Write a Review

Recommended Professionals

91%(4 reviews)
90%(2 reviews)
98%(27 reviews)
91%(4 reviews)
90%(2 reviews)
98%(27 reviews)
HomeStars
Waterproofing
The Crack Doctor
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

72%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for The Crack Doctor

Average customer rating:
7.1 10 (65 reviews)

Sort by

Jole in Markham
Jole in Markham
2 reviews Whitchurch-Stouffville, ON
10/10

Crack Repair

The Crack Doctor was called to fill a hairline crack along the foundation that was leaking inside my basement. Work was completed in a timely manner. Service person was respectful and on time. All work was done as expected with each step carefully explained to me. Hopefully the crack doesn't leak, however I was assured they would fix it.

Approximate cost of services:
$600.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

It was our pleasure to help you Jole, and thank you very much for the review. Your right about the warranty. It would be very rare for our crack repair to leak however in that event we would re repair it for free as our repair is guaranteed for the life of the building.

Brian from Waterloo
Brian from Waterloo
1 review Waterloo, ON
10/10

Crack injection

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We hired The Crack Doctor to do an internal crack injection in our home. I am impressed with the overall professionalism of the experience in repairing a crack in the foundation wall.

Approximate cost of services:
$621.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the kind words. We pride ourselves on high quality workmanship and materials and are trilled to hear that you were happy with our service. Best regards, The Crack Doctor Team.

Kevin from Burlington Township
Kevin from Burlington Township
1 review Burlington, ON
10/10

Wet Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We highly recommend The Crack Doctor Waterproofing Group Inc. From the phone support to the crew everyone was very helpful and explained everything that needed to be done. Estimate was given the same day. Great company!

Approximate cost of services:
$2,200.00
Was this review helpful?
Company Response

Thank you so much for the review. We truly appreciate it. The Crack Doctor Team

Ian from Markham
Ian from Markham
1 review Markham, ON
10/10

Wet Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I was very pleased with the professionalism of Jeremy. The work was done in a timely manner and he left the site clean after answering all my questions and concerns.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you for sharing your experience ! All the best, The Crack Doctor Team

Scott & Alexandra in Oakville
Scott & Alexandra in Oakville
3 reviews Oakville, ON
10/10

Leak in Cold Cellar

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Excellent work. The crew was on time and did the work in orderly and timely manor. I would use The Crack Doctor again if I had another problem with my foundation.

Approximate cost of services:
$2,000.00
Was this review helpful?
Company Response

Thank you very much for the kind words, it is very much appreciated. Best Regards, The Crack Doctor Team

Allisyn in Puslinch
Allisyn in Puslinch
3 reviews Burlington, ON
10/10

Wet basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The Crack Doctor installed an internal sub-floor drainage system in our basement. They were fantastic! The guys were great, friendly and everything was cleaned up and the work was done fast!

Approximate cost of services:
$2,350.00
Was this review helpful?
Jeff Lyons from Carleton Place
Jeff Lyons from Carleton Place
1 review Carleton Place, ON
10/10

Water proofing

I had a wonderful experience working with Michael Theriault. His knowledge and expertise related to all types of water infiltration issues as well as lowest cost remedies was exceptional. His honest and straight forward approach makes working with him a pleasure. Definitely recommended!

Approximate cost of services:
$800.00
Was this review helpful?
Company Response

We thank you very much for taking the time to share your experience. We pride on doing great work and are happy to hear we were able to help you out. All the best, The Crack Doctor Waterproofing Group Inc

Laura Illman from East Gwillimbury
Laura Illman from East Gwillimbury
5 reviews Brampton, ON
10/10

Leaky Foundation Repair

This company was very understanding of the situation I was in and was able to help me our on short notice. All the employees I dealt with were courteous and professional. I plan on using them again in the spring for a different project.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for taking the time to write this review, it is very appreciated. So glad that you are happy with the work done. Thank you for your business, The Crack Doctor Team.

Mark the Stone Man
Mark the Stone Man
1 review Newmarket, ON
2/10

exterior waterproofing

The 4 man crew was dropped off at the site both days without even a wheelbarrow. I had to supply them with one, and there was no supervisor present. The crew did not perform the work as agreed, and I had to call the office 3 times in order to get them to do the work properly. Very unprofessional.

Approximate cost of services:
$6,500.00
Was this review helpful?
Jen
Jen
1 review Guelph, ON
10/10

Wet Basement

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We had a sump pump and a battery backup pump installed in our house. Great work. Had recommendations from several friends and we had a great experience with The Crack Doctor after a terrible experience of a flooded basement.

Approximate cost of services:
$4,800.00
Was this review helpful?
Company Response

Thank you so much for the review. We truly appreciate it. The Crack Doctor Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Doctor

The Crack Doctor is very proud of the team of highly trained waterproofing professionals we have assembled to help keep your home or business dry. We provide a full spectrum of waterproofing and foundation repair services including excavation, weeping tile replacement and outside waterproofing. Everyone is a specialist in his ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Waterproofing pros in Ottawa?