After recently having water seepage in our basement Rec.room, for the second time in two years we realized it was a job that needed to be professionally repaired, not done with a temporary fix. After removing wall panels we discovered a crack in the foundation wall that ran from ceiling to floor. We called a couple of waterproofing companies and left messages for them to get back to us so we could get a quote. Nigel from the Crack Doctor promptly returned our call and was very pleasant, helpful and professional. The other companies didn't even get back to us. After discussing our problem Nigel offered to send someone over the next day to repair it. I was very pleased with the prompt service and great customer service from Nigel. He even called back again later that same day to confirm the appointment for the next day. Vitale, the technician that did the repair, was very professional, friendly and pleasant to deal with. He took the time to explain in detail how the process was done and even went over it all again with my husband when he got home from work. He did a great job, and didn't leave a mess. We were guaranteed we we would not have a leak from this spot again, and if we ever did they would repair it no charge as there is a lifetime guarantee on the work. We would not hesitate to use, or recommend the Crack Doctor to anyone.Good customer service is very important to us and there seems to be less and less of it these days.
- Approximate cost of services:
- $550.00