After paying $40k cash for built-in closet space for a tiny condo unit, we did not get what was expected.
What they represent on their website: we provide the best quality workmanship and customer service in the industry
What was received: damaged and defective cabinetry with door and drawer edges cracked, chipped, split or peeling, malfunctioning hardware where drawers stick and cannot be opened without some punching, prying and tears, door and drawer fronts unevenly spaced or not flush with one another so some stick out more than others; silent treatment after notifying them of such numerous deficiencies and defects within weeks of the install (causing significant delays each time, they set up a few onsite visits to assess/fix the issues and each time their installer concluded that everything had to be returned to the shop to be fixed and redone properly. The new designer conceded that the shoe closet was poorly designed and had to be fixed. They did not follow through despite multiple pleas. They were then unresponsive and we eventually gave up trying after about 7 months. They dont seem to have or honour a reasonable warranty period - even within weeks of the installation)
What they represent on their website: Shelvish Incs educated and talented designers combine the best of European flare, with an infusion of character and functionality
What was received: according to their installers, our designer was not qualified and had disappeared before the project was completed
What they represent on their website: Unlimited customization options combined with strict attention to the finer details are both important elements to achieve highly sophisticated and unique designs
What was received: certain shelves that are impractical and useless because of their placement, a custom shoe closet riddled with manually drilled holes in random areas; shoe shelves that are at different/random angles (causing shoes to slide to the front and topple over each other), shelves that are not spaced apart evenly; shoe closet door that sticks out because it is hitting the front of the shelves
What they represent on their website: Our priority is customer satisfaction. We take every step that is necessary to ensure that you receive exactly what you desire
What was received: See above.
- Approximate cost of services:
- $40,000.00