Specialized Piano Movers Ottawa

Piano Moving & Tuning
Ottawa ON K2G 4J5
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HomeStars  >  Piano Moving & Tuning in Ottawa  >  Specialized Piano Movers Ottawa  >  Cancelled move with little notice
Jeni in Toronto
Jeni in Toronto
1 review Toronto, ON
4/10

Cancelled move with little notice

Piano Moving & Tuning review in Toronto

I contacted Anthony by email and he provided a very reasonable rate and was incredibly accommodating, offering to pair the move with another move to keep the rate low. Ultimately, I was able to arrange to have a helper on the pick-up in Toronto, which kept the price well below that of his competitors.

I sent a 25% deposit two days before the expected moving date. On the day of the move, just hours before he was expected to arrive to pick up the piano, Anthony informed me that due to a family-related appointment, he would be unable to pick up the piano as promised.

This was not rescheduling needed due to weather or other unforeseen circumstances; this was a cancellation made due to entirely foreseeable circumstances, again, after a sizeable deposit was provided.

While I'm not happy that the move was not able to go ahead as scheduled, I appreciated Anthony's candour in subsequent exchanges, and he did refund the deposit in full so that I could reschedule with a different provider.

Approximate cost of services:
$250.00
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Jeni in Toronto
Jeni in Toronto
1 review Toronto, ON
1/10

Cancelled move with hours' notice after taking 25% deposit

Piano Moving & Tuning review in Toronto

I contacted Anthony by email and he provided a very reasonable rate and was incredibly accommodating, offering to pair the move with another move to keep the rate low. Ultimately, I was able to arrange to have a helper on the pick-up in Toronto, which kept the price well below that of his competitors.

I sent a $250 deposit two days before the expected moving date. On the day of the move, literally five hours before he was expected to arrive to pick up the piano, Anthony informed me that due to a family-related appointment, he would be unable to pick up the piano as promised.

This was not rescheduling needed due to weather or other unforeseen circumstances; this was a cancellation made due to ENTIRELY FORSEEABLE circumstances, again, AFTER a sizeable deposit was provided.

I've asked Anthony to refund the $250 deposit by end of day today (the day our entire family had planned for the move to take place). At this point, I doubt I'll ever see that money again.

Please learn from my mistake! The best rate DOES NOT MEAN the best, or most reliable, or most honest, or most decent piano moving experience. It most likely means you're going to be disappointed, as my family and I are today.

Approximate cost of services:
$250.00