I had Metro for several years as it transitioned from a previous name to Metro. Service was adequate. Last season (2018-19) was a complete disaster. Price increased and service (if any) was poor. Paid extra to have walkway cleared. Showed up a couple of times (most snowfalls were ignored) but only cleared a one shovel width. Metro had a monopoly on our short street in Barrhaven (25 customers) so expected service to be consistent. Seldom, if ever, answered emails or phone calls. I was hit for a 250 cm surcharge ($60). Problem was that Metro often did not show up for smaller storms but still added these snowfalls to the total. Being out of town from Mid March until Mid April I had no option but to pay for the service for my wife. From looking at rave reviews (a 10 rating) from some customers it is obvious that some areas received good service. Certainly that was not the case in our area of Barrhaven. Google ‘Metro Snow Reviews’ to get a more accurate picture. Several former customers on our street switched to another provider (less expensive and no 250 cm surcharge) for this season. I have been monitoring service and accurately observe that Metro’s performance is well behind that of our new provider.
- Approximate cost of services:
- $700.00