We hired Metro Snow and Ice Managment on a recommendation from a neighbour. We’ve had two snowstorms and we’ve experienced problems with both. This early in the season, this is worrisome for ourselves and now for our neighbours also.
My first issue was replied to three days after the email. I was kindly reassured that there were some technical glitches with the alert system, and that everything was rectified.
On December 19th we had a second significant snowfall and my lane was cleared early afternoon. Right after that, the city plow went by and dumped approx 2’ at the end of our driveway. I wasn’t concerned at all since that day I had received an email update: “We will be clearing all day and night to clear plow dumps”. That dump has since frozen and I cannot drive over it. That was two days ago.
I have recently broken my foot and my neighbour felt very badly, so she drove the office. She went in because my email has not been returned - had an appointment this morning and had to be carried out to the street! My neighbour was assured yesterday that the dump would be cleared. Today it is a frozen wall and my caregiver can not access my laneway.
So, there isn’t anyone to contact other than emailing, which isn’t replied to in a timely fashion (48 hours +). You cannot call as “the mailbox is full”.
I have read some of the owner’s emails and messages to clients and it is obvious that there is a problem with this company. I sincerely hope there is a willlingness to rectify this situation, rather than immediately offer a refund.
(Mullcraft Cres, Nepean Ontario)
- Approximate cost of services:
- $300.00
- Company Response
Thanks for this Louise and my apologies if your were missed with plow-dumps. I sent a tractor through there again yesterday and we are heading out again tomorrow. I will monitor the tractor this storm on the GPS to insure you are not missed. I'm glad however you are getting the email updates and Tractor Alerts when your driver is near.
KEN