Metro Snow & Ice Management

They do not come back to clean up the dump the City leaves at the foot of the driveway, even when they are specifically asked to. This is one of the main reasons I hired a ploughing company for my mother.
After the snow fall late last week, they ploughed, but did not come back when the City left a dump. At least that time there wasn't too much, but it was still rough to walk or drive over. I asked them to come back a second time in the future for a post City-ploughing plough, as Appleseed used to do. I got a "sorry for your frustration" response indicating the matter had been passed on to the area manager. However, yesterday, after the huge snowfall, once again the did not come back a second time. This time the City left a huge thick pile that my mother would have had a very hard time climbing over. I left a voicemail asking them to come by. No response. By the end of the day, I sent an e-mail, asking them to tell me whether they are coming or not, so that I knew whether I had to go shovel it myself. No response.
I finally went and shovelled most of it away, which was hard work, and sent them another message expressing my disappointment. Again, no response. In fact, they still have not come back to finish my shovelling work with a proper ploughing job. If I had waited for them my mother would now have been barricaded for about 30 hours (and counting) behind a wall of snow (despite the fact that she has a ploughing company!)
Very disappointing!