I had Appleseed for many years with a very diligent driver. He was always here promptly and almost immediately after the city plow.
There was never an issue with timeliness. This year has been a stressful and disappointing year so far. The plow arrives very late after a snowfall sometimes 24 hours or more and the same slow service with the city plow debris. I was boxed in for over 24 hours by a mound of frozen ice one day when the plow came down during the night. I have called the call Centre twice and finally had my lane plowed 8 hours after one call. I have emailed the company twice from both the Appleseed and Metro websites. I received no response. A couple of my neighbours who are equally discouraged have apparently reviewed update emails but I have received nothing. I just can't understand why the service is so poor after all the years of superior service I have had in the past. I will be looking around next year for one of the services that are serving some of my neighbours well. I am so disappointed.
- Approximate cost of services:
- $400.00
- Company Response
Thanks for advising and Im sorry you are disappointed.After 10 years your driver retired and a driver from another area has stepped in. You dont leave a name or address with us to visit and correct this issue.
This is always frustrating for the office and myself when we cant respond or address because of a lack of information left with us.
12 hours is quite an exaggeration here, we are by on every driveway to clear within 4 hours of any grader passing through. Perhaps a sidewalk plow visited after bit again, without a specific address I can't confirm.
Regardless, we will try to improve.