Regret geting involved with this company
What a mistake was to get involved with them.
Terrible instalation with many mistakes made. Equipment was leaking
water. Finally they sent a different technician that solved some of the problems. Two years later I have a knocking sound coming out that they have not been able to fix. I have called them several times and the people that come are useless. Go with a different company.
- Approximate cost of services:
- $14,000.00
- Company Response
Hello Mr. Harry,
Your HVAC system is working fine for both heating & air conditioning for the last two years since installation is done. This year in August we came out for regular servicing and tune-up of your Furnace and AC. At that time there was no knocking noise coming and which you also confirmed over the phone.
After your service appointment you called us back about this knocking sound and we rescheduled our technician on your request immediately. When our technician was there he didn't notice any unusual noise coming out from the Furnace and you also confirmed that there was no noise at that time. Now I'm surprised to see your review, rather than calling us back about this noise started again but anyways as per my phone conversation with you today we are scheduling our service tech third time to go back and check your furnace knocking noise and fix it.As a Carrier FAD dealer and professional HVAC company we are committed to provide you with excellent service and always here to care about our customers.