There's a lot of good to say about this company but ultimately I regret hiring them. The installation of my Zuba heat pump was great and I would recommend them for sure. What did not go well was the installation of my hot water heat pump. They installed it in my furnace room and before installation I asked if the cold exhaust would be an issue and they assured me it would not. Of course, as I have learned now, it is a big issue. The cold exhaust made the room colder and colder, and so the heat pump works harder and louder. It's been a big issue in my finished basement for three reasons: the noise of the compressor is bothersome, the cold air leaks into my basement making it way too cold, and the heat pump cannot work as efficiently because the room it is in is way too cold. They came to look at possible solutions, but then ghosted me. I contacted an expert that focuses on helping households get off gas and they said the hot water heat pump should not be installed in a space that size unless you have somewhere to vent the cold air. In retrospect, this is obvious, and it turns out this company had only installed these hot water heat pumps in open, unfinished basements. I am left with a major issue to fix, and had I consulted with experts such as Switch Heat Pumps, I wouldn't have this problem.
- Approximate cost of services:
- $30,000.00
- Company Response
I am sorry to see in your review that you are not completely satisfied with our services. You know that since we installed this Hybrid heat pump water heater, we have been continuously in touch with you to resolve the mechanical room temperature issue, which is not directly related to the water heater installation; the water heater is doing its job as you are getting hot water at your set temperature. Your water heater installation is in a finished mechanical room, but there is no heating vent there; that is why when this hybrid heat pump water heater is heating up the water, it's cooling the air in that room. I personally visited three times with our supervisor; on our final visit, we decided to move the orientation of the water heater and exhaust in the laundry room, and then I was surprised to see your review.
I will advise you to allow us to install a new heat vent from the main supply duct and a small opening in the return air duct for warm air circulation so the mechanical room temperature will be normal, like in the other part of the house. We are always here to provide you with a service up to your satisfaction like you are satisfied with us for your Mitsubishi Heat pump and Air cleaner installation.
Please, let us know your availability next week.
Asif
Furnace & AC Experts Inc.