Repair 2 1/2 year old Whirlpool Cabrio Washer with F51 error
Dear valued customer! Thank you for a great and detailed review! We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations. Regards, APPFIX team
Dear valued customer! Thank you for the review! We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations. Regards, APPFIX team
Dear valued customer! Thank you for the detailed review! We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations. Regards, APPFIX team
Poor service, Focused on Profits not Customers
Hello,
Thank you for writing to us regarding your customer experience. First of all, we are sorry to hear that you had a negative customer experience following the repair that was done in December 2015 and further discussion of the service of your appliance that needed to be done in March 2016.
We'd like to emphasize, that although the warranty for the initial repair has expired before your call, we were still responsible for the repair of your refrigerator and we were ready to come and continue this process until the appliance works properly.
However, it was your choice to cancel the technician's visit that would include the re-evaluation of the condition of the refrigerator. You have called another company for this issue. As follows from your email, the repair was performed by another company, including disassembly, diagnostics and part replacement. From this moment, we cannot be any further responsible for the repair of your refrigerator because our technician wasn't given a chance to check what was the condition of the appliance, to see if this was the same issue; he didn't perform diagnostics and neither can we know the details of the repair that was done.
Since you have chosen to receive service from another company, we can't hold any further responsibilities for the repair and the further condition of your appliance.
However, it's your right to leave a feedback, and our company keeps a right to protect its reputation by making an appropriate response.
Thank you again for writing about your customer experience, we will definitely take this letter into account to improve our service in the future.
Regards,
APPFIX Team
Dear valued customer!
Thank you for the detailed review.
To add, this job also included a full service of the dryer heat system and a repair of the timer mechanism. The replaced knob was broken as a result of the timer mechanism that didn't turn. Just replacing the knob would NOT solve this problem without fixing the timer, which was done by the professional technician from our company.
All of this was explained by the technician to you on spot, and the price was the same as given before the repair, and approved by you.
Have a nice week and Merry Christmas!
Regards, APPFIX Team
Dear valued customer! Thank you for the great and detailed review! We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations. Regards, APPFIX team
Dear customer,
Thank you for the great review! We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations.
Regards, APPFIX team
Dear customer,
Thank you for taking time to leave a feedback about our services. We are happy to hear that you were satisfied with our work, and will appreciate your further recommendations.
Have a wonderful day!
APPFIX team
