Fair Deal Heating & Air Conditioning

Wow! Let's start by saying that I had an awesome experience with Ash and his team at Fair Deal Heating & Air Conditioning. Now, lets be honest - Anytime you call a contractor its not fun. Something is broken, you need help and you know your going to need to invite someone into your home just to charge you some money. Never a fun experience. Once in a while though, you DO find that one good contractor and I was fortunate enough to be recommended to Fair Deal Heating & Air Conditioning (Ash owner and operator). My 17 year old Amana/Goodman furnace decided to be fussy in the coldest week in 2022 winter. It shut off on me not once, not twice but a total of 4 times in one week. Finally the fourth time it just completely died, and this is when I knew I needed an expert. I got in touch with Fair Deal on a Sunday evening and he told me he would be by on Monday at 5. He messaged me before coming letting me know his status and arrived right on time. I think he spent roughly 2 hours total trying to diagnose my furnace, and was very clean and considerate of my home and family including my 5 month old daughter given its COVID. At the end of all of it, he was able to finally get my furnace back up and running but did suggest that it may be time to replace it given its age, and he actually wasn't able to pin point an exact root cause given how it was originally installed. So he gave no promises as to how long it would last. I had a brief chat with him about pricing and options if we got a new furnace and told him I need to discuss further with my wife.

For the following week I messaged him a few more times with more questions and he was always quick and responsive, always no pressure just giving lots of friendly advice. After chatting with a few other places and getting other quotes I ultimately felt the most comfortable with Ash and decided to move forward and get a new furnace.

I contacted him on Saturday to confirm everything and he was ready to go as soon as Monday, but I had to choose the next following Monday due to some work conflicts.

The Friday before the install, Ash sent his crew (Raj and Loveprit I think is how you spell it) out to do one last assessment to make sure they got the lay of the land and they were basically in and out in 20 minutes.

Monday they were bang on time and came when they said they would. They were super respectful of personal space, laid down lots of drop cloths and got straight to work.

They were able to uninstall the original furnace and on the curb in good time. They then brought in the new furnace and in both instances were very careful moving the old furnace out and the new furnace in.

The installation went smooth as butter. I regularly checked in to see how things were going, asked lots of questions and they were more then happy to chat. Let me look at everything, and I felt like they had nothing to hide.

They upgraded my furnace from a single pipe to a two pipe installation. All in all they were in and out in roughly 4.5 to 5 hours including taking a break for lunch.

They were as quiet as possible (they of course had to drill a hole in the wall and do lots of other things) but generally my 5 month old was just fine with having them around.

Being a first time home owner, a new dad and being stuck with no heat in the middle of winter - I cant express how thankful I was with Ash never ever pressuring me in any way whatsoever.

I honestly felt like I was always his number one priority, he was fast, responsive and most importantly respectful of all my questions (even my silly ones). I really felt like he was being honest through out and never detected any impatience. It was almost like I was talking to a friend.

Its been 2 weeks since he left and my new furnace works beautifully.

I would not hesitate to recommend him, or use him again. In fact my wife and I were planning on getting a new HWT shortly and will be connecting with Ash and his company again.

Thank you to Ash and team!