An update to our previous comments from about a year ago. The plumbing has turned out to be a nightmare. The new on demand 160,000 btu Navien boiler was installed incorrectly. We could not get a constant temperature in our in floor heating. The thermostats were changed and no luck. This went on for several months. I happened be talking with a local plumber that has worked in our complex for thirty years and he came by for a look. He said your water flow has been installed backwards. He also said, why is your ON DEMAND boiler on right now. Are you currently using hot water? I said no. He opened up the door and said look at this. There is a jumper wire here which means your boiler is on all the time. It has been on constantly for 18 months, 24-7 (even when we were on vacation for a month). That's when all the problems started. New venting holes were cut into the roof when there were venting pipes 2ft away. We live in a strata, we don't own the roof. All the wiring was wrong. The gas line was wrong. There were no inspections. The plumber didn't even have a permit. The burner was too big for the size of the gas line, etc, etc, etc. A fake permit was given to us stating that he had installed a 100,000 btu unit 5 months after he had installed the 160,000 unit. We have now had all the repairs completed including all the repairs to the roof, which by the way had been leaking since the day it was put in. Our repair bills are at $9500. and we will now be going to court over this matter. We are terribly disappointed with this as our major renovation cost us about $150,000. This is not a good company to deal with. Fran and Jeanne Stevens
- Approximate cost of services:
- $8,000.00