Bath Depot

Buyer Beware: if you have to return an item be aware that you will be charged a "re-stocking fee" of between 10-30% which will be applied at the arbitrary discretion of the store manager. I purchased an in stock vanity sink directly from the store (ie. not on-line), which I attempted to return 3 days later. The only "damage" was that the tape to the box had been undone. This was sufficient for the manager to deduct a 10% 're-stocking' fee. I had not been told this at the time of purchase. The store manager told me that it was in the "terms and conditions" referred to on the receipt I received after purchase, and which he suggested I should have read on-line prior to purchasing. In fact the store manager suggested he was doing me "a favour" by only charging me 10% when he could have charged me 30%. His smug attitude and rude behaviour was beyond anything I have ever experienced. While the products at Bath Depot perfectly suit a modest reno we are doing at our cottage, I will not risk being subjected to this same experience again.

Bought a rain head and hand held shower faucet in 2021. The cartridge broke in 2023. I contacted their central customer service in February to purchase a replacement. Its now May, and after numerous phone calls and emails, I have been sent on a wild goose chase and still do not have a part or working shower. These products are low quality and non-standard. Stick with Moen or Delta. Im at a point where I have to take the entire wall apart to replace the fixture. Huge mistake. Avoid Bath depot at all costs.

Very poor customer service. The people in the store make promises that they can't keep they don't tell you that the truck with your product is coming from quebec or Montreal and that it could come into the store mid to late afternoon and that by the time they unload it you may not get your product till the next day but you should call First to double check on your order. Because they may have sent it out for delivery and made that mistake as well.

Bato bathtub-dont waste your money. Easily chips after only two uses and light drop of item in tub. Going to have to buy a new one. Warranty, once we received English copy, is useless. Customer service referred us to a repair company. ( French as well).

We bought a tap, mirror, and vanity from here. Save your money and invest in something else. The products are TERRIBLE! Terrible quality and terrible customer service?

I bought a shower kit,but the assistant manager ordered the wrong one.
This has cost me $100's of lost work time. She refuses to compensate me. She told me to "take it up with head office."

Purchased kitchen cupboards, very happy and impressed with the quality and how easy they were to assemble and install. Would highly recommend this product for those looking to upgrade the look of their kitchen and a reasonable price. Also purchased and complete bathroom shower and vanity same quality as well. Thank you to the st Catharines location, costumer service was incredible, especially Carolyn

When visiting St. Catherines I visited their store and ordered a tub, drain & shower panel via debit. Paid for shipping to Calgary drop off location and was told about 1 1/2 to 2 weeks, it's been over 3. Store personnel are unhelpful & lost. Called drop off location, no records, said they were a hardware store. And now items are on sale with probably no refund available or compensation. Will look to cancel order, but may charged a few, of course.

I ordered a light and have yet to receive. It has been over 2 weeks and getting the run around. My credit was charged for a product I have yet to receive. They refuse to cancel my order online! BEWARE never order from this place still trying to get my order!

I had to cancel my order due to the wrong part being ordered. I cancelled the order in January and I have been trying to get my refund for the past 2 months. I have called and emailed and all they will tell me is that I haven't been credited. Terrible customer service.