ACrosby

Buyer Beware: if you have to return an item be aware that you will be charged a "re-stocking fee" of between 10-30% which will be applied at the arbitrary discretion of the store manager. I purchased an in stock vanity sink directly from the store (ie. not on-line), which I attempted to return 3 days later. The only "damage" was that the tape to the box had been undone. This was sufficient for the manager to deduct a 10% 're-stocking' fee. I had not been told this at the time of purchase. The store manager told me that it was in the "terms and conditions" referred to on the receipt I received after purchase, and which he suggested I should have read on-line prior to purchasing. In fact the store manager suggested he was doing me "a favour" by only charging me 10% when he could have charged me 30%. His smug attitude and rude behaviour was beyond anything I have ever experienced. While the products at Bath Depot perfectly suit a modest reno we are doing at our cottage, I will not risk being subjected to this same experience again.