DO NOT BUY FROM HERE. Worst customer service. Terrible product. Had a horrible time receiving my order- it was massively delayed and they kept giving us the run-around. Finally after months of back and forth we received a cracked tub.
We also ordered a toilet early in the midst of this (in case there were delays on that too) and regret doing that as well. Totally either sent us the wrong toilet, or it was constructed wrong and doesn't match the rough-in size stated on the product listing. Advertised as a 12IN and measuring at a 10. Customer service gave my contractor a hard time, tried to shift the blame and said we were measuring incorrectly, and then refused to do anything about it.
Horrible horrible horrible. Don't waste your time or money.
- Approximate cost of services:
- $1,300.00
- Company Response
Hello, we sincerely apologize for what happened as we take pride in offering a great bathroom shopping experience. Could you please provide us with more details about your experience, with your order number and your telephone number? The information was forwarded to the appropriate parties. Thank you for taking the time to share your feedback.