Cancelled on morning of after delaying for almost 2 months
I hired Moe to do my basement doors and baseboards. He came on time and finished the job to my satisfaction. He told me he also does IKEA kitchen installations. I contacted him in July to get a date, and he said end of month. I contacted again end of the month, and he pushed it out again to end of August. At the end of August he finally decided on Sep 6. I took the time of work and stayed at home. I messaged him a day before to reconfirm. He never responded. On the day of, I get a text message from him saying he won't be able to come. I called him, and he said he was going to send another guy but that guy called in sick. He had never mentioned to me that a different person would be coming to do my kitchen, and I mentioned this to him. He said give me a couple of hours and I will get back to you. I wait around on my day off for him, no message, no call. I finally message him around 11, to which he responds simply saying sorry for all the inconvenience, can't do your project. I asked him if he could commit to another date. No response! He did call me after reading this review. Giving him 4 points for earlier work, but all the months of waiting only for him to cancel really ruined it for me.
- Approximate cost of services:
- $905.00
- Company Response
Hello,
We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. We did try our best to go above and beyond our usual scope in order to make sure you were satisfied with our work and even sent out a team member to right any wrongs. At your earliest opportunity, please connect with us by telephone at 6478885972.Regards,
The Asap Carpentry Team