They admitted they did not complete the job
Never work with them. Not only did their technician only complete half the job, (which they admitted to - see photo attached), but they were a pain to deal with. They never called me during my window of availability (for which many were given), and made excuses instead of actually booking a time with me to discuss the repair. All they needed to do to complete the job was hook the vent into the ceiling - all the parts were there, all the connections work, they had just been disconnected for the repair. The technician simply had to reconnect it and didn't.
My credit card information was given to them via phone (as it was the only way they would start the work, even though I told them this made me uncomfortable) and sure enough, a week later, our card was used by someone else - a card that is only used at the grocery store, otherwise. Instead of trying to rectify the issue, they are going to the police about their CUSTOMER.
Our Google interaction also included in the photos.
- Approximate cost of services:
- $300.00
- Company Response
Thank you for your review Jessica. I am so very sorry that we were not able to manage your expectations. Our phone records show that we were there to repair a washing machine that would not start. As we let you know 4 months ago your washing machine is repaired. We also let you know that our appliance repair technicians do not put the hole in the wall to do the venting. The hole in the wall was not big enough to fit the venting that was there. We also let you know that our phone records and emails show the numerous times we tried to contact you. We let you know that our Client Relations Manager was in and out of the office and was not usually available for phone calls. We made exceptions for you but none to your avail. At RepairCare, We strive to be fair, professional and ethical at all times. As such, we take such accusations of our staff stealing your credit card very seriously. It is not acceptable for our employees to steal nor it is ok to accuse an employee of stealing if there has been no theft. As you have accused our staff of stealing your credit card 4 months ago but only told us about it 2 days ago, have provided us with no proof of theft from our employee other than "it must have been someone from our company", then we must get the police involved. Jessica, we have spoken to the police, if you have proof that one of our employees has stolen your credit card we implore you to call the police yourself. Theft is unacceptable.
Again, we are so very sorry we were not able to manage your expectations, Jessica.
Best Regards,
RepairCare Team