We called Repair Care to service our 4 year old LG dryer which stopped heating. They took apart the heating unit and told us that the expense to repair would be as much as the cost of a new dryer. Trusting this diagnosis, we purchased a new $900 dryer only to find it had the same problem when installed. The issue was a simple fuse which Repair Care failed to even consider. When we contacted them, they apologized and offered us $150 back toward the new dryer purchase which they still haven't paid. They proved to be both incompetent and unethical. I would caution against using this company for appliance repairs.
- Approximate cost of services:
- $135,900.00
- Company Response
Thank you for your review David. We are so sorry to hear how you feel. As discussed, the technicians that we send to do the repairs are not electricians and as such cannot touch the electrical panel. In your case the main board burnt and in the process blew the fuse. I'm so sorry David, as explained there is a fine line between appliance repair and electrical repair. The technicians are not allowed to test the fuses in the fuse panel. He is allowed to test the outlet for 230 V but cannot touch the fuse panel. David, as we are a company that goes above and beyond when we can, we processed a full refund for all monies paid and we also offered to provide you with the market value of your old appliance. We let you know that this resolution will stay on your file and you can accept it at any time. The offer still stands, David. Please give us a call at 888 501-9702 and ask for Tarah.
Best Regards,
RepairCare Customer Service Team