Lost my mixer, had to take them to Small Claims Court
I would never recommend them. If I could give them 0 stars, I would.
I took a mixer in to have a worm screw replaced. I got a mixer back 3 weeks later, but another month later discovered that they gave me some else's mixer as my accessories/bowl didn't fit the unit. When I asked them about this, they somehow had lost my original mixer. They never found my original mixer as there was no way for them to track down where it had gone, as they didn't log the serial number into their database.
They thought that replacing it with another mixer would be sufficient, but that mixer was made up of a variety of other mixer parts, mislabelled to appear more powerful than it actually was, and furthermore missing the attachment hub, requiring further repairs.
That being said, I had to take them to court to pay for a brand-new mixer to replace the one I originally brought to them, and even then they were very slow to react - it took over 3 months for them to finally pay me.
I will never deal with Repaircare, Quick Fix Appliances, or their parent company Paramount Home Services, ever again.
- Approximate cost of services:
- $150.00
- Company Response
The customer is absolutely right in that we did give him back the wrong mixer. The mixer he got was in the original state that we received it (mixer was made up of a variety of other mixer parts, it was mislabeled which the customer assumes that we mislabeled it to appear more powerful than it actually was and the mixer was missing the attachment hub which was why it was in for repairs. We accidentally gave the customer a mixer that had not been repaired yet.
In our attempt to rectify this error we offered the customer what we thought was a fair compensation. We offered him the difference of what we quoted him for the repair of his broken mixer (which he agreed on) and the cost of purchasing a new mixer. He was not satisfied with that as he wanted us to pay for a brand new mixer and was not going to settle for anything less. He was not willing to compromise in any way and said he would take us to court if we did not buy him a new mixer. He was totally unreasonable. The court awarded the customer the same compensation we offered him before he went to court. It did not take us 3 months to pay him back. The whole process of trying to work out a reasonable solution, the customer realizing that we were not going to be bullied into meeting his demands and then him going to court and then receiving payment took about 3 months.