I paid for the service to fix my fridge and they have no record of it and therefore they tell me its on me to prove that I paid them for the service. Really!!!! If I don't prove it they are going to send me to a collection agency, but I paid it. They have very bad accounting practices at this business!!! I have never had another company tell me this , usually if they screwed up they would appolzige and ask me for the receipt. Not this company!!! Actually I do have the invoice and on my invoice it says Paid with card. I also told your agent that I was not that computer savy so if there was some other way but apparently the computer is the only way you people communicate and she was rude and hung up on me. Not impressed, she did not try very hard to solve this problem that I did not create your company created this problem, because I have my invoice and my receipt if you care to make an appointment with me I could show you that I paid. I would also like to know what happened to the money that my credit card company paid you, if you have any kind of accounting process it would show up as a credit. You should not be threating people to take them to a collection agency when its your company that does not have a receipt. I have all my correct paper work to prove that I did pay it.
- Approximate cost of services:
- $346.33
- Company Response
Thank you for editing the review. Actually I was beside the agent while she talked to you. she was not rude and really tried hard to help you. We are still willing to help you to get it resolved.
We have paid the technician all his money and it looks like we were not paid by you. If you think that you paid us or have any proof please call the customer service and they will be happy to help you resolve the issue.
We are looking for happy clients and not looking to have problems with anyone. From the other side if we will not collect money for jobs, we will close our business. I hope it makes sense.