Thank you for taking the time to tell us about your wonderful experience with our team. I appreciate you mentioning the high level of communication that you received. Danielle is extremely knowledgable; she enjoys sharing and even teaching our customers a thing or two about mold. Communication is two-way street and we're so glad you reached out again!
Thanks for the wonderfully detailed and positive review. This is particularly helpful because Homestars has a strict verification process; for instance, a 30 word minimum for reviews and sometimes customer reviews do not meet this criteria.
We always treat our customers like they are family. Thanks for your transparency in this positive review. It's always nice when an owner is proud of the work we've done and they post, to the public, with their full name. Sometimes, when posting as a private user, the comments are not shown and others cannot see the full detailed review. Thank you again, Paul.
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It's very disturbing to find so much contamination after a remediation has been performed. It's equally unfortunate when homeowners need to repeat a remediation, and pay a heck of a lot more the second time, due to the damage and corrections necessary prior to a new remediation. We are correction about three remediations per month; due to poor workmanship in the industry. I just can't believe the amount of undiscovered mould that we found behind your basement walls. All the best.
Thanks, Bobbi. Our crew is a tight-knit unit. Most of our team members have been working together for the long haul and we are often complimented on our synergy. We feel that our employees are 2nd to no other and we can say the same for the product we use. Glad we could help!