Had A and G in for gas fireplace service. Had always started up. Banging on pilot assembly and constant starter noise from tech .$88service turned into $475 for new pilot assembly! Total $640
- Approximate cost of services:
- $650.00
- Company Response
Thank you Mervyn! We believe this is a 10 star review!
The technician did a complete cleaning and inspection on your gas fireplace and found the problem with your gas fireplace quickly. The tech found that you had a "GAS LEAK" from the bottom of your pilot assembly and your fireplace was not "SAFE" to use. He explained and showed you the problem and gave you the exact quote for repair. It was totally your decision to proceed with the repair. The technician charged you exactly as he quoted, and you got your fireplace running in a "SAFE working condition" quickly and efficiently. You had a service from an honest, knowledgeable and professional technician who did not give you any wrong diagnostic to push you buy a new fireplace. One of our top priorities at A&G, is to provide honest and professional customer service, and it sounds like we achieved that goal with you.