Raymore Exteriors Corporation

My wife and I requested Phil of Raymore Exteriors Corporation to take a look at our roof at our Mississauga home because of the extensive leakage we were having in our kitchen and dining room. The roof had been installed a little over 10 years ago when we noticed leakage beginning. The shingles we chose were top of the line. A number of roofers had already looked at our roof before we called Phil. All of them said that the quality of the shingles was excellent but unfortunately, the workmanship on a scale of 1 to 10 (with 10 being excellent) was a "1". It was a terrible installation. We had also called the shingle manufacturer who provided us with a list of their certified roofing contractors, one of whom attended and agreed that the quality of the shingles was indeed excellent but the manufacturer's warranty was void because they were improperly installed. The original installer provided a 10-year warranty with respect to the workmanship. However, the leakage began shortly after the warranty expired. So, my wife and I decided to call Phil to come over and look at the problem. By the way, Phil and his former company, Contex Roofing, had installed a roof on our former home in Toronto many years ago before we bought our Mississauga home. When Phil arrived, both of us went up on the roof. He looked around and had this disturbed look on his face which confirmed what I thought he was thinking when he asked me who had installed this roof. I was not surprised by the expression on his face because of what I had already heard from several other roofers with respect to the terrible workmanship. AND HERE IT IS, LADIES AND GENTLEMEN, I advised Phil, who had obviously completely forgotten, that HE AND HIS FORMER COMPANY, CONTEX ROOFING, had installed the roof. At this point, I sensed his temporary discomfort, at which time he turned away and began looking at some chimney flashing as a possible source of the leakage. He then took some photographs with his cell phone and said that he would get back to me with a solution to my roof leakage. He did get back by sending me an e-mail with his proposed repairs at a cost of $1,680.00 plus HST. However, there was no explanation as to why there was all this leakage. There was no admission by Phil that his workmanship with respect to installing the roof was terrible. My wife and I are thoroughly disgusted; not only did we pay for his company's unacceptable roofing job but now he was presenting us with an estimate to correct the resultant leakage. You know what they say: "fool me once, shame on you, fool me twice...shame on me". I have now had the roof completely replaced by a professional and ethical roofing contractor whom I found through Homestars. As for Phil, I wrote to him numerous times asking that he re-imburse me for at least a portion of the cost of my new roof. Neither he nor his partner, Veena, have responded. I did say that if there is no response forthcoming, then they leave me with no alternative but to turn to social media....and here we are. Because I am a litigation lawyer, I have kept all the documentary evidence, including photographs of the terrible roof installed by Phil before I had it completely replaced. A word of advise: stay away from Phil, Raymore Exteriors Corporation and, if it goes out business, then any other home renovation/contracting business Phil and his partner, Veena, might establish in the future.