Pacesetter Homes

we are building a new home with Pacesetter and it went from OH MY GOD (excitement ) we are building a new home finally to OH MY GOD are they ever going to build it . When we signed with them them in April we were told the build would start 3 months after signing , everything should have started by the end of August (giving them an extra 30 days from what the contract says , which stated the construction will be started with in 60 days with all conditions met , they were met end of May s. so it should have started end of July) It did not start until the end of September , twice as long as stated . we called and the sales team said it was the city of Edmonton not releasing the permits or coming for the inspections ! I sent a email to the inspection department which I work closely with and will post their reply later( which basically said not their fault) . Hole finally dug , then sits for almost 6 weeks . we called and complained again why it is taking so long , framer shows up for 1 day , then nothing for a week then he shows up for one maybe 1.5 days the next week . Called the main office and they said it did not make sense it was taking so long to build , then after a couple of calls , no more response from the main office ! The house next to us was framed in a week and a half , 9 weeks later our main floor is not even done ! In my opinion the people running the construction site do not have a clue to how a job is properly set up and followed through . The site super said one thing and it has been 9weeks since he said they were going to fix the under sized windows in the basement and the sales team emailed saying it was to be done by weeks end , 5 weeks ago ! 3.5 weeks ago we were told the framing crew started , but looked like they just posed for the picture , since nothing was done and not much since . The house was to be done by the end of March as stated by our sales person at the time of signing now maybe July or so who knows . We are very disappointed with this builder and would say STAY AWAY if you want to have the truth told - not this company We are beyond unhappy, frustrated and need to seek other advice

I purchased my new home from pacesetters; I love the way I was appreciated for doing business with them as well as them handing all my needs. I am very happy with the everyone from pacesetters and I would recommend them with any reservation.

They say when you enter a new house, you get this feeling of, "this is it!". I think that is the same with show homes and we got that same feel with Pacesetter. My wife and I are very grateful to Area Manager Michele Anstead and also to Rebecca for taking care of all our queries and concerns from first meeting to possession date. They are proficient with their craft and we couldn't ask for more. Deserving of special mention also go to the amiable staff of Design Q and the knowledgeable walk-thru team. We are all happy with the final outcome, the kids most especially. Pacesetter built us a house....we found a home. Thank you very much Pacesetter Homes!

Fantastic Beaumont sales team (Kelly Smith and Trina Scott). Only down side of the entire project was the length of build (some 18 months) and a lack of communication as to why the build was taking so long. Possession was smooth and well organized. At this point in time there are still some minor issues still to be completed. Build quality and finishing of my home seem to be very good.

Pacesetter Rocks!!! My wife and I are currently building our second home with Pacesetter.

The first home we built with them went so well and with all the horror stories we heard about other builders we couldn't imagine building with anyone else.

The sales person Michele and her assistant Rebecca were awesome to deal with. They made sure everything we talked about was in writing. Whenever we had a question they answered us right away and explained things so we could understand.

We would definitely refer our friends and family to Pacesetter Homes in future and we will tell them to go see Michele Anstead for sure.

Avoid AVOID AVOID ! Really Bad builder to work with, they will only care to get your money and then will not work with you if you had a major life situation.
They will get you in the legal contract and even if they can help you with anything they will not do it just to avoid extra work on their side.

The main office when you contact them THEY DONT ANSWER YOU AT ALL if you have a problem. They only want as much money they can get from you and will give you hard time even tracking the build process.

If you try to contact main office they will not answer you. They send a reply with their sales rep saying that they will not answer and that you need to continue the build. Seriously Main office said to the Sales Rep to tell me that SHE WILL NOT ANSWER.

They push for you to go do financing with guys affiliated with them and they give other lenders a hard time. The Lender is super rude and they do make rude comments and no repercussion to them when you complain about lender. They only give you discount of free legal fees if you work with their affiliated rude lenders. When you go your own way they don't give all the information other lenders need and you will pay the administration fees. DONT BE FOOLED GET A LAWYER BEFORE AND AFTER THE SIGNING THE CONTRACT!

They drag you in the build process and they don't really promise you anything about completion date.

They will not work with you or send you update about the build since build started and they only send building update once.

Updates are something you can only dream off with them, if you got some problem, Well bad luck they've got you in a legal contract and too bad for you and you are not getting any money from them. Seriously guys AVOID! AVOID AVOID!

The worst home buying experience. Should have done more research and read all the negative reviews here. Nobody ever gets back to you, broken promises and deadlines. Zero customer service after you sign, as I said they dont call you back, you have to drive out to them to get some answers and more broken promises, Never again will I go with Pacestter. I won't recommend them to my worst enemy.

I should know this website before I bought my home with Pacesetter! All my experience with them is horrible. Sales was extremely hard to reach and never called back. I have to call again and again to get my walk through arranged. My whole house was built in a rush with lots of deficiencies. I had my deck nailer 9 MONTHS AFTER POSSESSION DAY! My rough grading failed 3 times already and I have to wait until next year to get my landscaping done. My garage pad was laid too low and the slope was directing water into the garage as it's supposed to get the water out. I can't have my garage done because of this. They say their concrete contractor is too busy to fix my problem and ask me to expect to wait until next year! After all, every time when I contacted them, they either just ignore or say it would be done, but it's so hard to just get a simple thing done. It feels like they don't care about the customer at all and they just want to get the money and walk away. My neighbors complained to me about their service as well. For my story and the stories I heard, I would definitely tell people I know to stay away from them! p.s. I just found there is a website called pacesettersucks.com

This builder is really bad. I bought their duplex in south location around 2 years ago. I was in a rush of buying a new home because I was about to have a baby. When I bought the duplex, they told me it would be exactly like the show home. But it was not at all. They changed everything to the cheapest. They spent 1year and half to finish the landscaping, I had to keep calling the city and their contractor to force them finish it. And till today, they haven't finished my one year repair yet. During the time I live in this new home, it make me feel worse and worse. Everything is broken and falling apart. I will advise everyone to not buy their home even the company related to them.