- Approximate cost of services:
- $475.00
WARNING - This company may put your family in danger
first of all your review is highly inappropriate and incorrect. the owner had originally made the initial appointment for a water leak. our specialist went out and found the leak was coming from the valve. it was then at that time the tenant said the washer wasn't spinning. as it turns out the belt was also worn out. after the repair was done, we always show our customers the job is done properly and the appliance is left in working condition. there were no leaks and the washer was spinning fine. a fee hour later we got a call from the owner and she said the washer is still not spinning. so we went back the same day and checked it again. the pulley ended up being worped and she was charged for the part only not for a revisit nor service charge. we again showed the tenant washer is spinning and everything was left in working condition. the following day, the owner called again and said there's a loud noise when the washer is spinning. it was under warranty, we are obligated to check it again. we checked it and the transmission was worn out. she was upset and advised us that she wasn't going to spend anymore money in the machine. that she wanted a full refund of the repair. we told her our time was spent and we will gladly return her $250 for the parts as long as we can take out our parts back. She said no and called another company to remove the parts we put in. So now we have no parts returned and a unsatisfied customer. we do not give refunds on services or Labour work done. she didn't want the 250 nor she didn't want to repair the washer. we are not to blame.
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This customer had called us to fix his dishwasher. He acknowledged to us that the dishwasher was making noise and the diagnoses was that the pump and motor unit indeed was the problem. So the tech did replace it. Now the customers particular dishwasher had other issues and also he wanted to put insulation behind the dishwasher, which was fine. Just resulted in an increase of labour costs. It was tested and drained 3 times before showing the customer that everything was installed properly and there wasn't any leaks. He called again a few days later and said they was a leak with the dishwasher. So the tech had returned and found the dishwasher already out the cupboard and the bottom base cover was already off. The tech found the leak and shown the customer again there were no leaks before leaving their home. Put it back together and was ready to use. Customer did call again and said there was a leak again. So the returned with the same thing bottom base cover and out the cupboard. It was tested and found no leaks. It was once again put together. At this point the tech felt he was beingtaken advantage of and the customer felt he overpaid. So his warranty was voided.
Dishwasher Repair not Complete
Hi there. This particular customer requested the company to buy the water valve without diagnosis. They explained that they searched the error online and that's what they wanted done. The valve was replaced diagnosed by customer not by company.
Thank you for the great review. We appreciate your business.
Hello Homestars Viewers, Yes it is true we cashed the $40 dollar cheque because this particular customer didnt decide whether or not he wanted to fix his washer pump. So the service charge was applied in this case. If the customer had requested our services immediately after diagnosis, then of course we would gladly return the $40 dollars. As advertised, all of our parts used are brand new and OEM, meaning their original factory made parts. Thanks and have a great day.
Appliance Canada Professional Sales And Service
Hello homestars viewers, Mike did request our service to his home. He explained his washer drum was unbalanced. When it came to the spin cycle, the washer would flop around and hit the walls of the washer. We diagnosed that the rear shock was gone and needed to be replaced. The part was hard to come by as his washer was 20 years old, and manufacturer no longer makes or stocks these shocks. No appliance part store has it within Canada, but we found one using our resources and installed it. His babysitter requested to put a load in after the repair was over and it had a rubbing noise within the drum. We dont know whether its coins or nails or whatever may have gotten in, but the balance shock was doing was it was suppose to do, it wasnt flopping around like before. I called Mike and told him the washer is balanced and we ran the spin cycle to make sure everything is ok. A couple days later Mike called and said his washer was making noise and he wanted us to come check it out. We went to his home again and made sure everything was ok with the balancing of the drum. It was fine. He called us out on 3 separate occasions and the washer was fine in regards to the balancing of the drum. The last time we went there, we pointed out that his furnance which is right next to the washer in a basement closet. I don't know if his humidifier was running constantly causing the water to leak or his ac evaporator unit built a chunk of ice because his ac unit doesnt have enough freon . I digress. We told his babysitter theres water leaking from the furnance and running towards his bathroom. Now before doing this we check throughly to make sure it wasnt the washer unit. Everything was dry. I feel Mike just has a case of repair regret. I think he was advised to get a refund to buy a new washer after the repair was completed. We responsed 4 seperate occasions to check the washer and each time the washer was fine. Leaving derogatory comments is unnecessary. It shows the kind of person you are. We've been kind enough to check your washer 4 times and it was ok everytime. Our schedules are busy and we still find the time to come check your washer. We've been in business for a long time now and we've never had a customer write such an arrogant and conceited response, im sorry ur not happy, but we've done our job.