Home Appliance Care Inc

The original repair left us worse off, as a loud buzzing coming from the appliance could be heard as soon as the new part was put in, (think corona discharge-like sound). After asking the technician if he could stay to revert it back to the old part, which was buzz-free, he told us to call the office and see if this would be possible, which we did. We asked the customer service rep if the technician's next call could be pushed back and whether he could stay to revert the part back. The entire conversation escalated quickly and unnecessarily. We followed the tech's advice to call and see if his next service call could be pushed back, or if he could have authorization to stay. Instead, we were spoken to rudely, and were put on the defensive for having our words misinterpreted. They offered to have the technician back the next day to make the repair and swap the old part in which we appreciated.

That same day, we were told that a new part would be ordered for us. This was never done, in fact our file was closed that day as Home Appliance Care no longer wanted to service our address. Of course we were never notified of this, and only found out weeks later, while waiting for a phone call that never happened. When I did call Home Appliance Care weeks later, I was told that it was GE who requested for our file to be permanently closed, when in fact it was Home Appliance Care that did.

As customers, all we wanted was to have our appliance fixed, but the entire process was draining, and our appliance never did get fixed.