replacement of eave duct in front
Hello
My name is Joseph at 86 Colleen str Thornhill
I have a big misfortune to hire Kyle to replace a small
gutter at my roof. I got 5year guaranti on job.
In 2 days came the rain and it leak badly.
Since october 20 2017 I am calling every second day ask to fix leak
Every time Kyle promise to came in 2 days or next week and
nothing happen .
This contractor newer return calls or messages
Never keep promise,anyone who want to deal with him making a bad
choice.
Not recommend to anybody. Big problem.
For details call 9058819750.
- Approximate cost of services:
- $375.00
- Company Response
Hello Joseph,
We tried our best to come as soon as possible to resolve the issue with leaking corner. When you had called we specifically told you that we would come and resolve the leak for you. We never had set a date with you to resolve the issue and we specifically told you that we would come as soon as possible, and that we had you on our list. We had told you to be patient because this is our busiest time of the year, the fall season when all the leaves fall down. However the job was completed this past Sunday and before you had written up this review and gave us a zero, you could have at least read all of our reviews, as well as mentioned that we replaced about 25 feet of Eavestrough and reconnected the existing downspout to the new Eavestrough and fixed the fascia flashing and the soffit where the squirrel was coming into the addict at free of charge because we tried to be good Samaritans especially to elderly people that are retired like yourself. After the materials and the couple of hours we spent getting the materials and doing the installation we had profited about a $100 on the job. We think it's very unfair from you to give us a rating of a zero after all the time spent and fixing the soffit/fascia issue at no cost. Regardless, we are here for you don't hesitate to call us, we always come back to resolve any issues with the work at hand, it just took us longer than expected and we do apologize for the wait.
Sincerely,
Trevor