Euro Star Windows And Doors Ontario

Euro Star Windows and Doors was an excellent customer experience from start to finish. Because I was replacing most of the windows in my house, I got 6 quotes before I chose this supplier. David the owner came to give me a quote and do the measurements; his knowledge of windows was exceptional and he was the only person to not try to sell me new patio doors as well (which needed reinstallation only). The price was very fair, and the installation team was a fantastic team of hard-working Ukranians. I highly recommend this team and company!!

Customer service was great, quick answers, explanations to the point.
Time wise was good and accommodating as we had to coordinated with other trades to complete the project. The installers were tidy and friendly. Few challenges surfaces and they were resolved rapidly. We love the new look and with the first winter behind us we are happy with the selection and type of windows we selected.

I had my windows and front door replaced a couple of months ago. I couldn't recommend better service and quality. Jim and his team were very understanding & knowledgeable. Installation went smooth and exactly the way I wanted. Windows are perfect even though they got battered with snow and ice rain battered. I am pleased with the job done. I highly recommend EuroStar.

We replaced all windows in the house and the patio door. In total 15 windows and the door, brick to brick replacement. Before, we had 4 to 6 degrees Celsius difference between the basement and the 2nd floor. After the windows replacement the difference is never bigger than 2 degrees Celsius (usually under 1 degree). This is huge and has resulted in impressive gas cost savings.
Working with Jim was textbook perfect. Before visiting the Burlington location of Euro Star Windows and Doors we knew nothing about what replacing windows is all about. Jim took the time to explain carefully the whole process and also our options. He even suggested a cheaper solution than the one we considered initially.
The quotation process very professionally done. The same people who did the installation, did the measurements. We asked Jim to change the type of windows several times, and the adjusted the quote each time very fast and without complaining.
We waited less than 2 months for the windows to be ready and the installation was done in two days. The work was done fast and clean. The installers provided all explanations we required before and during the work.
At the end of the job, Jim came to perform an inspection and he listened carefully to what we wanted to be further improved. The few improvements that we required (not related to windows but with the drywall around basement windows) were completed fast the following week by professionals.
Jim also provided any paperwork we needed to apply to the Greener Home program.
Overall, we are very happy with the result of Euro Star's services. Our house looks better, our comfort has been enhanced and we are saving gas bills.

We were very pleased with the service and windows from EuroStar. From the time we received a quote through to the install, everyone we dealt with was very professional. Jim, Director of Operations, when he came to give us a quote on our front windows actually convinced me to go with another type of windows from what we originally wanted and gave us an honest and sincere recommendation. I am so pleased we listened to him and love the windows. We returned later that year and got the rest of our house done with new windows. The installers and everyone we dealt with have been great and would highly recommend them. They follow through with the time commitment as well. Thank you EuroStar for our investment in our new windows.

When we hired Eurostar, Jim asked us if we would provide a good Homestars review which was surprising as the project hadn't even started. I replied we would do so if all went well.

We signed a contract for 11 windows including a 5-panel bow window in early August for October delivery and measurements to be taken within a few days. At that time Jim added "Im putting my best installers on your job giving the impression Eurostar had a stable of people working for the company.

It took a month of repeated calls and no-shows for an appointment to finally take measurements. Excuses were many. Jim was either out of town on business or just returning to town or busy on jobs other than ours.

On the day of measuring, I was surprised to see a truck with a competitors name on the side. When I asked why he was driving a competitors truck, Jim stated they subcontract the measuring. As we later discovered, Eurostar only prepares estimates and contracts but subs out measurements and installation which was the source of so many problems.

Delivery was now moved to early December when days are short and darkness sets 4-5 pm so very important to get an early start. They showed up at 9:30. I questioned whether they could complete the job with the time they had and was told they would. What they didnt say was they now had to rush like crazy to get it done.

During installation, they placed the bow window on the old frame saying it was ok, even though we paid for a new one. The window called for 6 of insulation on the base but was delivered with no insulation with unpainted wood base and ceiling. When the old window was removed, insulation and a vapor barrier had been removed in some areas and needed replacement. The team leader was ready to install without replacing insulation and a damaged vapor barrier. I stopped them and insisted on insulation, which I supplied. He was not happy about stopping and told me insulation and vapor barrier were not needed, a shocking thing to hear from someone in the Canadian window installation business. They were racing to get the job done and prepared to cut any corner. The vapor barrier was not repaired and I expect mold will grow at some point. Its important to note that during installation, no Eurostar representative showed up to ensure windows were delivered as ordered and installed correctly.

With the rush to complete the job before dark, caulking was sloppy and aluminum flashing was crooked on the bow window. We had to go around the house with a flashlight in the dark to review the work. Next day, with the benefit of sunlight, we could see the quality. Caulking was worse than we thought. They had applied a huge 1.5 bead with streaks and rough corners in many spots. To top it all off, there was no tarp placed below the windows in the garden to protect the area and the plants. We spent many hours picking up pieces of aluminum, screws and pieces of wood around the house.

We asked Jim to take a look at the work as we were not pleased. When we pointed out the crooked aluminum capping along with other issues, he would either deflect, deny and never claim responsibility. "The window was built incorrectly, We would never do that, The wall was crooked" (yes, he actually said that). Always an excuse, never Eurostars fault.

Of all the many issues however, the most shocking involved the window handles. Jim convinced us to go with German Roto hardware as they are the gold standard and the best to handle the extra weight of triple pane windows. Shortly after installation, I noticed the bathroom window had a different handle than the other 10 windows. It turns out the Roto handles we had paid a premium for were only installed on one window, the rest were a less expensive brand. Needless to say, we were not pleased. Yes supply shortages were an issue at that time but to use a lower grade product than what was paid for without telling the us speaks volumes about the way they deal with us.

All in all, Eurostar was called in on 3 separate occasions to try and fix the problems. Some were fixed while others were not. At a certain point you just accept that this is as good as it gets. On one of those occasions, I specifically asked Jim not to send the person who ignored the vapor barrier and had installed the crooked flashing. He still showed up with the team ready to work. Jim claimed he had no idea who he was. So much for listening to their customer and sending their best.

It took another week of a number of re-scheduled appointments to finally install the window casings, one of the few areas where Eurostar delivered professional results.

All, in all, it was not a pleasant experience and I would not recommend this company for any window installation.

Everyone was very informative and professional from start to finish. The products are of very high quality and we got to test them after 2 major winter storms. Highly recommended, exceptional service!

Great customer service. Windows delivered at a time that suited my project. Just waiting on my last door soon!

I purchased some replacement windows from David. I am so pleased with the product, customer service and installation. I could not fault them. David is so knowledgeable and had no problem answering all my questions that I had before signing on the doted line. Then the actual windows arrived and they are beautiful and really completes my home. Yan and his team installed them and they are so professional and polite. They did an excellent job. I also wanted to mention the ladies in the office are so delightful to deal with. They always responded to my calls/emails in a timely manner. I will be recommending Euro Star for years to come.

Great company and people to deal with. Personable and customer service oriented. Installation team are superb, they do an exceptional work. Will definitely recommend this company. This is our second time we are using them and nothing but the best. Thank you.