Consumers Energy Management

When our furnace started to malfunction, I called Edward, who was my furnace maintenance serviceman. Edward came by and gave our furnace a temporary fix. He pointed out that there was a leakage in the system, and the fix would likely not last. Seeing that our furnace was twenty years old, my wife and I decided it was time to replace the system, and since Edward had given us good reliable service in the past, we thought he would be the appropriate provider.

Two days later, Edward arrived as scheduled with two other servicemen. They fully protected (the flooring of) the part of the house through which they had to move the equipment to get to the basement where the furnace is normally housed. They cleared an adequate area so that they could worked reasonably comfortably. For three to four hours, they worked furiously at dismantling the old furnace, and installing the new one. Throughout the process, they seemed to know exactly what to do. The only question they had was one concerning the exhaust pipe, as regulations have changed. In the end, they completed the installation, moved everything in the basement back in place, and did a general sweep up. Because the new furnace is a little smaller than the old one, the basement actually seems to have gained some space in the process.

At the conclusion of the installation, Edward accompanied me to the site, explained the equipment to me. He also explained the invoice to me and answered my queries.

This marks the second time I have dealt with Edward, first time being furnace maintenance last year. I always find him to be a very trustworthy person. He is quiet but he tells you everything you should know and need to know. He is a man of his words, and certainly very knowledgeable, and gets things done. Now I know he is also technically very competent, and can organize teams to get systems installed.