Don't rent their boxes or buy the extra insurance
The movers were fine but I'm beyond frustrated with the office staff. We rented boxes which were a $5 deposit each. We had one month to bring them back and we would get our money back. They decided that we had damaged 8 and had to purchase them, despite having received them in nearly that condition. These boxes were totally reusable.
Also, don't spend your money on the extra insurance. It barely covers anything and the wall repair guy fixes the small dings by patching an extremely noticeable 6"x6" square.
- Approximate cost of services:
- $1,600.00
- Company Response
At Burly Boyz Moving and storage, we are proud to offer to our local customers our community box program. Normally when you purchase boxes from another vendor you pay for the boxes period, and your stuck with those boxes. Our program offers you to come down pick up as many 2 cube and 4 cube boxes as needed, pay a deposit, return them in reusable condition and we will refund you the deposit minus any damaged boxes. We use gently used and new boxes. Our customers think our box program is wonderful,receiving a refund for most or all of their boxes they feel is better than receiving nothing at all.
We are sorry that you felt you had a bad experience with our box program.Sincere regards
Burly Boyz Moving Management